Commercial HVAC Repair Coordinator

Description

Kalos Services is seeking a Commercial HVAC Repair Coordinator to support and manage repair operations within our commercial HVAC/R division. This role ensures efficient coordination of repair jobs from initial diagnosis to completion while maintaining clear communication with technicians, customers, and vendors. We’re looking for someone with strong organizational and technical skills—particularly in commercial refrigeration—who thrives in a fast-paced, detail-oriented environment. 

Compensation” $20 - $26 hourly based on experience

Schedule - Day Shift, Monday - Friday

Responsibilities: 

• Schedule, track, and dispatch repair jobs for commercial HVAC/R service calls.
• Communicate clearly with customers regarding timelines, technician arrivals, and job updates.
• Follow through on repairs from diagnosis to job completion using service software (we use ServiceTitan).
• Prepare and manage quotes for parts and repairs; follow up with customers for approval.
• Source, price, and track parts orders while coordinating with vendors and suppliers.
• Prioritize urgent/emergency requests and adjust technician workloads accordingly.
• Maintain accurate service notes, repair estimates, and job documentation.
• Support the service manager in warranty tracking, reporting, and escalations.
• Identify and help resolve recurring equipment issues or supply chain challenges.

Requirements

• Experience in HVAC or refrigeration, preferably refrigeration-focused.
• Strong technical knowledge of HVAC systems, components, and repair workflows.
• Proficient in quoting and pricing parts accurately and competitively.
• Excellent communication skills for customer follow-up, approvals, and updates.
• Strong organizational skills to manage multiple quotes, schedules, and priorities.
• Resourceful problem-solver with the ability to handle parts, pricing, and scheduling issues quickly.
• Attention to detail to ensure complete accuracy in quotes, service logs, and documentation.
• Proficiency in job tracking or dispatching software (ServiceTitan experience is a plus).
  
  

Preferred Qualifications:

• Previous experience coordinating service work in a commercial mechanical or refrigeration company.
• Familiarity with supermarket or large-scale refrigeration systems.
• Spanish-English bilingual is a plus.
  
  

What We Offer:

• Competitive compensation based on experience
• Full-time position with long-term growth potential
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• A positive, team-first environment where your contributions matter
  
  

Benefits:

At Kalos, we believe in supporting our employees both at work and in life. That’s why we offer a comprehensive and affordable benefits package designed to meet your health, financial, and personal needs.

Our Benefits Include:

Health Insurance:

• $500 deductible with significant savings—our employees pay 58% less for insurance than the average employer in Florida.
• Direct Primary Care membership for same-day or next-day appointments.
• $0 Copays for Primary Care visits, Diagnostic Medical Imaging, and Mail-Order Pharmacy (250+ brand/specialty medications).
• Access to a Care Concierge Team to help you navigate healthcare, schedule appointments and manage your medical bills.
• $0 copays for Mental Health Counseling.

Dental Insurance:

• Full coverage for preventive care.

Vision Insurance:

• $10 for exams and $25 for lenses.

Additional Perks:

• $10,000 in free life insurance for all employees, with options for additional life and accident insurance.
• Short-term and long-term disability coverage.
• 24/7 telemedicine access.
• Free cancer treatment with select providers.
• Free Employee Assistance Program (EAP) for personal support.

For more details, visit kalosflorida.healthcare.