Responsibilities
This position is to be a supporting hand with common day-to-day functions in the service department. The majority of this position is to be an accommodating hand to the billing portion for the service-related section. Alongside working with the dispatcher, service assistant, management, technicians, and others to create a steady, stress-free work environment.
Responsibilities:
- Maintiain Service billing
- Customer support
- Draft correspondences and other formal documents
- Plan and schedule appointments and events
- Answer inbound telephone calls
- Maintain Technician Growth
- Grow Service sales
Qualifications:
- Previous experience in office administration or other related fields
- Commercial HVAC service experience in order to give technical support
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
Ideal Candidate:
· Must have experience with working in the commercial HVAC industry, preferably 5+ years.
· Able to work with a service dispatch software
· Have proficient skills in Microsoft Word, Excel, and outlook.
· Strong work ethic and good attendance.
· Having prior billing experience is a plus.
Billing:
The billing section is the top priority of this position. You must be able to:
· Understand and complete the billing of service calls.
. Known knowledge of the process of service work orders with correct information.
· Understand today’s pricing structure of HVAC Commercial Industry.
Working with Technicians:
· Being able to answer any technical questions that the technicians have come across and coming up with a recommendation, solution, or strategy that happens on the job in order to achieve the best possible outcome for the customer.
· Reaching out to the technician for any verification that is needed for a ongoing work order, get the answer to questions that a customer might have, have all correct equipment/parts information with price and availability either through a quote from vendor or a direct email from technician if they called.
Assisting Office Space:
· To help Dispatch with any technical questions.
· Answering any incoming phone calls and directing them to the right personnel.
· Creating and assisting with quotes from the recommendations made by the technician with dispatch.
· Checking our Service Email and to respond accordingly, either to right personal or to notify dispatch.
· Being able to cover certain positions like Service Assistant or Dispatch in cases that they are not in office.
· To be able to handle any requests or instructions from supervisors.
Pay is negotiable by experience.
Quality HVAC & Refrigeration is our Standard
Since 1978, Air-Temp Mechanical has been the go-to source for top-tier Commercial HVAC services in Cleveland, Akron, and the neighboring regions. With decades of collective expertise in Heating & Cooling systems and Commercial Refrigeration, our seasoned team delivers unmatched quality. From the installation of Commercial HVAC systems to comprehensive maintenance and repair for both new and existing structures, our contractor services cover it all. Additionally, we specialize in servicing refrigeration units.
WHY WORK AT AIR-TEMP
A rewarding career begins in a rewarding workplace, and at Air-Temp Mechanical Inc, there are always endless opportunities for professional growth. Team members are to innovate, and are valued for it. Join our company of over 40 years, and be met with a supportive company culture. We invite you to learn a little more about our us, our location, and the many perks and benefits of being an Air-Temp employee. Now Hiring HVAC/R Technicians & Engineers.
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