Commercial HVAC/R District Service Manager

Description

About us:
DOC Services is a leading provider of commercial equipment repair and maintenance solutions, with a specialized focus on HVAC and refrigeration systems. We partner with some of the largest retailers in North America to ensure their facilities remain operational and energy-efficient year-round. Our skilled technicians deliver responsive service, preventative maintenance, and expert repair across a wide range of commercial HVAC and refrigeration units. Backed by decades of experience and cutting-edge technology, DOC Services is committed to minimizing downtime, extending equipment life, and exceeding customer expectations

Summary:
This position is accountable for meeting service-level expectations and profitability goals in the assigned region by managing and supporting a team of service technicians. It requires strong leadership, a deep understanding of HVACR systems, and the ability to manage remotely using technology.

Essential Responsibilities:

• Manage daily technician scheduling and routing to meet service level expectations
• Control costs through smart labor management, part usage, and call efficiency
• Monitor work orders, open calls, PMs, escalations, and RMA processing
• Review district schedules and proactively resolve unassigned jobs and missed dispatches
• Provide real-time tech support when needed and weekend/after-hours coverage as required
• Conduct weekly team calls to share company updates and address field challenges
• Collaborate with internal teams (dispatch, inventory, HR) to support field operations
• Coach, review, and support technician performance; manage staffing needs with HR
• Report regularly to the VP of Service on district performance, challenges, and opportunities
• Reconcile technician credit card expenses
• Other duties as assigned

Requirements:

• Proven experience in Commercial HVAC and Refrigeration
• Leadership or management experience preferred
• Strong technical knowledge and ability to support field technicians
• Tech-savvy – comfortable using analytics and tools to manage remotely
• Excellent communication, organizational, and problem-solving skills
• Preferred: Reside in Georgia (GA) or Alabama (AL) to best support the assigned territory

Benefits:

• Competitive salary and a 401(k) plan with a 4% company match.
• Comprehensive medical, dental, and vision insurance options.
• Company vehicle, phone, laptop, and gas card provided.
• Continuous training and professional development opportunities.
• Be part of a respected, nationwide service company that celebrates its heritage and looks forward to the future.

DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.