Commercial Inside Sales

Exceptional Service, Integrity, Care for People, Excellence

Erie Materials, a Certified Great Place to Work and privately owned and operated company since 1973, is built on these core values. We care about our people and team. For more than five decades, Erie Materials has provided high-quality products and exceptional service at the best value to professional contractors. Today, we are the leading distributor of building products in upstate New York and northeastern Pennsylvania.

SUMMARY: 

The Commercial Roofing Inside Sales Representative role is responsible for supporting sales efforts by developing and maintaining relationships with contractors, builders, and commercial clients. This role involves managing inbound and outbound sales calls, preparing quotes, processing orders, and coordinating with operations and field staff to ensure customer satisfaction. The ideal candidate will have strong knowledge of roofing materials and systems, excellent communication skills, and a proven ability to drive sales from within the office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a primary point of contact for commercial roofing clients via phone, email, and online platforms.
• Qualify leads and respond to incoming inquiries in a timely and professional manner.
• Generate quotes and proposals for commercial roofing materials and services.
• Proactively follow up on outstanding quotes and convert them into sales.
• Support outside sales representatives with pricing, product availability, and project coordination.
• Develop and maintain strong product knowledge of commercial roofing systems (EPDM, TPO, metal, modified bitumen, etc.).
• Coordinate with suppliers, vendors, and warehouse staff to ensure timely delivery of materials.
• Maintain accurate records of customer interactions, sales opportunities, and orders in the CRM system.
• Meet or exceed monthly and quarterly sales targets and KPIs.
• Collaborate with the operations and estimating team to align on project timelines and client expectations.
• Resolve customer issues and complaints promptly and professionally.

BENEFITS:

We offer opportunities for your growth with an industry leading company, and a competitive total compensation package including:

• Competitive Pay 
• Year-end Bonus
• Profit Sharing
• 401k Retirement
• Paid Holidays
• Generous Paid Time Off (PTO)
• Competitive Medical, Rx, Dental and Vision Plans
• Life and AD&D Insurance
• Short- and Long-Term Disability
• Optional Cancer, Pet and Legal Aid Plans
• Tuition Assistance
• Affiliate Preferred Vehicle (Lease/Purchase) Program
• Employee Perks ... and so much more!

QUALIFICATIONS:

• Hard-working, ambitious individual with a thirst to continuously improve. 
• Individual who is also prepared to be a team player.
• 3-5 years’ sales experience in related field is a plus but would be willing to train the right person.
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of inside sales or customer service experience, preferably in commercial roofing, construction, or building materials.
• Familiarity with commercial roofing products and terminology is strongly preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce, HubSpot).
• Strong attention to detail and problem-solving skills.
• Team-oriented with a positive, proactive attitude.

WORK ENVIRONMENT:

• Must be authorized to work in the United States.
• Primarily office-based role with occasional warehouse or job site visits as needed.
• Ability to sit for extended periods and use standard office equipment.

TRAVEL:

• Minimal travel depending on training and customer demands.

DIVERSITY AND EQUAL OPPORTUNITY EMPLOYMENT:

Erie Materials is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, political affiliation, age, gender, genetic information, sexual orientation, marital status, veteran status or disability.

DRUG TESTING REQUIREMENT:

All applicants must submit to a pre-employment drug screening at the time of an expressed contingent offer of employment. The contingent offer of employment will be contingent upon receiving a negative drug test result. In addition, all those hired will be subject to additional drug and alcohol testing as outlined by The Erie Materials, Inc. Substance Free Workplace Policy.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE PREFERRED:

One year of related experience and/or training preferred.

LANGUAGE SKILLS:

Ability to effectively communicate verbally and in writing with customers and other employees.

Ability to read and interpret documents such as job specifications and product manuals.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals with or without the use of a calculator.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is

frequently required to stand, walk, sit, use hands to finger, handle or feel; and reach with hands and arms. The

employee is also required to frequently use a computer, keyboard & mouse; phone; a printer/fax/scanner/copier;

additional office equipment; and filing cabinets.

The employee is occasionally required to climb up and down stairs; occasionally lift and carry up to 30 lbs; and frequently lift and carry up to 10 lbs.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

ADDITIONAL REQUIRED SKILLS:

Knowledge of roofing, siding and millwork is preferred.

Basic Microsoft Office Excel and Outlook computer skills is preferred.

TRAVEL:

This position requires minimal travel to training events, customer events, and trade shows, as needed.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly works inside a heated and air conditioned sales office building. The noise level in the work environment is moderate to low.