Commercial Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Alpharetta, GA!

The Commercial Lines Account Manager will be responsible for managing client relationships and retention while overseeing the full renewal process, including submissions, quoting, proposals, and policy documentation. They will also ensure accurate file management, compliance with procedures, timely communication, and provide strategic insurance guidance to deliver value to clients.

How You Will Contribute: 

• Be accountable and responsible for retention and client relationship management for book of clients

• Follow agency procedures for renewal workflow and timeline, encompassing internal meetings, gathering of information, preparing submissions, identifying markets, following up for and comparing quotes, preparing proposals, presentations and post-binding activity and documentation

• Participate in strategic internal and external meetings to generate innovative solutions for clients and provide recommendations for an array of commercial lines property and casualty insurance.

• Maintain accuracy of client files, and consistent documentation

• Identify internal resources and utilize them to effectively bring value to clients

• Maintain excellent communication with team, internal and external clients at all stages of account cycle

• Provide sound recommendations and guidance to clients on insurance programs

• Strictly adhere to procedures and deadlines; communicate the same needs to team.

• Invoice and collect premium in a timely manner, in accordance with agency procedures

• Promptly reply to all client requests, including expedited requests for policy documentation such as certificates and ID cards

• Foster and seek relationships with teammates across all levels of Brown & Brown

• Ensure compliance with government agencies and corporate policies and procedures

• Attend training sessions, courses, etc. to maintain up-to-date skills

Licenses & Certifications:

• Active P&C license, required

• Insurance designations (CIC, CISR, ARM, etc.), a plus

Skills & Experience to be Successful:

• 4+ years’ experience in Commercial Insurance account management, required

• Proficiency in Microsoft Office 365, required

• Exceptional customer service and interpersonal skills, required

• Bachelor’s Degree, preferred

• Experience with AMS360 or ImageRight insurer websites, a plus

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.