Commercial Lines Customer Service Representative

Salary :

$60,000 - 75,000 yearly

Company : Taylor & Associates Insurance

Job Type : Full Time

Franklin, Tn 37067

Job Description - Commercial Lines Customer Service Representative

Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.

Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.

Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.

Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.

Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.

Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.

Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

Hold the insurance license required by your state and have a minimum of two years of commercial lines insurance account management experience as well as a Bachelor’s Degree or comparable work experience.

Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.

Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.

Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.

Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Compensation: $60,000.00 - $75,000.00 per year

King & Associates Insurance was formed in 1997 when the gency Owner, Tim King, committed to developing a company that was customer-focused. For this reason, King & Associates’ was built on the foundation of building long-term client relationships based on integrity, professional expertise, and outstanding customer service.

An agency that offers convenient solutions.

We are an independent insurance agency headquartered in Brentwood, TN, and serves the insurance needs of individuals and businesses across the greater Nashville, TN area, and 16 neighboring states. We are here to represent you—giving you an informative and confident insurance experience.

Original job Commercial Lines Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Taylor & Associates Insurance

King & Associates Insurance offers personal and business insurance solutions in Franklin, TN and the Nashville, TN area. Specialties: Home, Auto, Renters

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Commercial Lines Customer Service Representative

Job Description - Commercial Lines Customer Service Representative

About the Company

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