Commercial Lines Underwriting Assistant

Commercial Lines Underwriting Assistant

Hybrid Work Schedule

Buffalo, New York

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Commercial Lines Underwriting Assistant for our Corporate Central Operation team located in Buffalo, New York.  

The Commercial Lines Underwriting Assistant will become part of a dedicated underwriting team focused on setting up new business, quotes, renewals and endorsements into our company policy writing system.

Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First’s Best Places to Work in Western New York (2023-2025), a Fast Track company (2019-2025), and a Top Private Company (2019-2025). Merchants was also granted the Ward’s 50® designation as a top-performing property-casualty insurance company for four consecutive years (2021-2024) and has been granted the Ivans Spark Award for innovation (2024-2025). In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America’s Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 2 full days per week in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

• Responds to inquiries from agents regarding policy ratings and billing status.


• Updates rating information, verifies policy information, and works with the underwriting team to meet service standards and company goals.


• Reviews loss control surveys to verify policy exposures for proper rating.


• Assists in the achievement of commercial lines loss ratio objectives for the assigned territory.


• Assists in the achievement of commercial lines production goals for the assigned territory.

Qualifications & Skills:

• High school diploma or equivalent work experience.


• One or more years’ work experience in an Insurance Company or Agency.


• Prior experience in insurance rating and knowledge of insurance terms.


• Excellent communication and customer service skills.


• Computer experience including Microsoft Word experience.


• ImageRight knowledge is a plus.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $20.94 – $27.92 hourly based on leveling and geography, along with an equity component and a comprehensive benefits package.  This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.


• Colleague Appreciation Events.


• Flexible work arrangements, including flex scheduling and summer hours.


• Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office.


• Competitive pay scale.


• Generous paid time off package.


• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.


• Outstanding company bonus program.


• Tuition Reimbursement.

And many more exciting company benefits!!

Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.