Commercial Loan Servicer

Angott Search Group is partnering with a growing financial services organization to identify a detail-oriented and customer-focused Loan Servicing Specialist. This position is responsible for supporting daily commercial loan operations, including payment processing, loan maintenance, escrow administration, and borrower support.

Key Responsibilities

• Process commercial loan payments, advances, disbursements, and payoffs accurately and efficiently.
• Maintain loan records, account balances, and servicing documentation.
• Prepare payoff statements and respond to borrower, lender, and credit union inquiries.
• Process ACH transactions, check deposits, and billing adjustments.
• Monitor loan exceptions, returned payments, and adjustable interest rates.
• Manage escrow accounts, including property tax payments, annual analyses, and reporting.
• Assist with booking new commercial loans, renewals, and modifications.
• Conduct post-closing loan reviews to ensure documentation and system accuracy.
• Collaborate with internal teams to resolve servicing issues and provide excellent customer service.

Qualifications

• Bachelor's degree in Finance, Business, Accounting, or related field preferred; equivalent experience considered.
• Experience in banking, commercial lending, or loan servicing preferred.
• Knowledge of ACH processing, escrow administration, and commercial loan documentation is a plus.
• Fiserv experience preferred.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.