Commercial Manager - Chicago

Job Summary:

Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDS Experience, The Office Experience, and Harry Potter: Magic at Play. OGX will be opening a new interactive experience this fall and is looking for a Commercial Manager to guide our Retail, Photo, and Food & Beverage operations teams to deliver world class commercial products.

This position will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation. They will lead a team of front line supervisors and team members, and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience in a sales environment, values creating a positive and fun work environment, and has strong communication and training skills.

The annual salary range for this position is $62,000-$68,000.

Responsibilities:

Guest Experience:
Implement, train, and promote guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff.
Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite Property Management team where necessary
Schedule team members in the Cafe and Retail shops
Participate in MOD (Manager on Duty) rotation
People and Culture:
Recruit, interview, and hire commercial staff team members for Retail, Photo, and F&B departments
Assist in the training and creation of reference materials for all commercial staff
Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met within the commercial team
Food & Beverage Operations:
Oversee procurement to maintain optimal stock levels while controlling costs and waste efficiently
Manage inventory levels and oversee all inventory stock counts and audits (or something along those lines)
Enforce strict adherence to food safety regulations, conducting regular inspections and audits
Develop strategies to maximize revenue, analyzing sales data to identify growth opportunities
Manage Cost of Goods to ensure the cafe is hitting its budgeted margins
Where necessary, ensure compliance with alcohol regulations, implementing responsible service policies and staff training
Retail Operations:
In conjunction with the OGX Sr Ancillary Manager, ensure Retail stock items are ordered from suppliers
Manage Retail inventory levels to proper levels, conducting full stock inventory on a quarterly basis.
Develop and implement sales strategies and incentives for team members to achieve targets and grow the Retail shop’s business
Monitor third party image operators and vendors to ensure they provide services consistent with company standards
Implement store layout updates as directed by the Sr Ancillary Manager
Assists with special company projects as may be needed
Any and all duties as assigned
Requirements:

2+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop.
Bachelor’s degree or equivalent experience
Exceptional communication skills, both written and verbal
Organized and detail oriented
Ability to multitask effectively
Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
Ability to work weekends and holidays

Benefits:

Health benefits including medical, dental, and vision
Individual Retirement Account
Commuter benefits
Paid vacation and sick leave

Why work at OGX:

For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

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