Commercial Operations Specialist I-III

Under the direction of Commercial Operations Group Manager, participates in the development and implementation of critical projects, processes, and systems for the division. Provides day-to-day coordination of Commercial Banking Operations activities, system updates, providing reporting, and performing audits. Serves as a key operational liaison with the Finance, IT/Operations, Credit Administration, Retail, Client Experience, and HR divisions.

Essential Functions:

• Fulfills Commercial Division requests through Jira Service Management.


• Facilitates procedure changes to support related application and systems updates.


• Develops and administers user metrics to ensure adoption of established systems and processes.


• Integrates effective Internal Controls into all applicable work processes.  Maintains a working knowledge of Internal Controls with particular attention to Key Controls.


• Participates in ensuring that updates to Internal Controls documentation are performed timely when there are changes in the risk parameters and/or workflow.


• Performs and distributes tasks as needed or required to ensure department objectives are met.


• Participates in and/or coordinates projects designed to enhance productivity and implementation of new software and procedures.


• Participates in developing report controls and conducts internal audits consistent with these controls.


• Timely and accurately provides business reporting to managers consistent with identified needs.


• May support Commercial Division new hire onboarding processes and fulfill training needs as directed by the Commercial Operations Group Manager and/or Commercial Division leadership.


• May facilitate the Incentive Compensation Plans tracking and reporting system for the Commercial Division; assist the development team with any necessary programming changes, including testing.


• May act as key liaison in addressing employee questions regarding the Incentive Compensation Plan reporting system, and any issues that may arise.


• May act as primary or secondary Risk Management Ambassador (RMA).


• Participates in various projects and initiatives as assigned by leadership.


• Perform compliance and risk management duties as required or assigned.


• Regular, reliable attendance is required.

Qualifications: 

• Prior knowledge of commercial lending and deposit procedures, documentation and processing requirements preferred.


• Strong customer service, communication, and interpersonal skills to work collaboratively with diverse groups of people in a team environment.


• Must maintain utmost confidentiality, demonstrating maturity, discretion, and trust.


• Ability to work independently on complex issues, situations, etc., meeting deadlines, and working effectively under stress, maintaining a professional demeanor.


• Excellent interpersonal skills; ability to collaborate with and work effectively with diverse groups of people, in a variety of settings, managing conflict, negotiating for results and developing working relationships.


• Proficient PC skills to navigate Bank software, including word processing, spreadsheets, database, desktop information management, presentation software, Internet, and related applications.


• Strong analytical, quantification, and computational skills; ability to review and present complex data in an organized, logical format.


• Strong detail orientation with high level of organizational skills and ability to manage interruptions with multiple projects.

Compensation: 

Commercial Operations Specialist I - $24.45 - $36.71 per hour
Commercial Operations Specialist II - $26.63 - $39.94 per hour
Commercial Operations Specialist III - $28.97- $43.45 per hour

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable annual bonus.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.