Job Summary:

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Responsibilities:

• Review service schedules, with assistance from department manager to maintain schedules in order to ensure timely completion of service calls


• Coordinate project material and equipment needs, and deliveries in order to maintain job productivity and projected completion schedules


• Analyzes systems and reviews findings to determine source of problem, and recommends repair, replacement, or other corrective action.


• Double-checks work to prevent callbacks.


• Provides on-site technical assistance to help troubleshoot and repair equipment.


• Completes and forwards service tickets, completes tickets in legible, comprehensive fashion.


• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.


• Responds to service calls in timely fashion, including after hours if assigned to provide emergency services.


• Attends schools and seminars to maintain and advance technical knowledge.


• Comply with company policies and procedures, especially safety rules.

Qualifications:

• Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.


• Ability to read and interpret documents.


• Ability to write routine reports and correspondence.


• Ability to speak effectively before groups of customers or employees of organization.


• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.


• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


• Ability to work with mathematical concepts such as probability of statistical inference, and fundamental of plane and solid geometry and trigonometry.


• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Work Environment:

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The employee is occasionally required to stand; walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to high, precarious places, outside weather conditions and vibration.