Commercial Relationship Manager

Description

The Commercial Relationship Manager builds, fosters, and maintains strong relationships with business clients. This position manages a portfolio of commercial banking clients, providing tailored financial solutions, while ensuring exceptional banking experience. The role works closely with clients to understand their financial needs, offers appropriate products and services, and acts as a trusted advisor.  Multiple Positions throughout market. 

Essential Duties:

Business Development and Customer Experience

• Builds and maintains strong relationships with commercial clients, understanding their financial needs and goals.
• Provides personalized financial solutions, including loans, credit, and other banking products.
• Makes independent decisions and recommendations, after evaluating the financial status, credit, and property evaluation, regarding the appropriate loan products whether to approve loan on behalf of the Bank.
• Addresses client inquiries and resolves issues promptly ensuring a high level of customer satisfaction.
• Conducts regular client reviews to ensure their financial needs are being met and to identify opportunities for additional services.
• Leads client meetings and presentations, effectively communicating complex financial concepts.
• Executes initiatives that positively impact loyalty, customer retention, and the building of lifelong relationships.
• Collaborates with internal teams, including credit, risk, and operations, to deliver seamless banking services to clients.
• Works closely with branch managers and other relationship managers to identify and refer business opportunities.

Risk Management

• Conducts thorough due diligence and risk assessments for all commercial clients, identifying and mitigating potential risks.
• Monitors client accounts for signs of financial distress or unusual activity, taking appropriate action as needed.
• Maintains accurate and up-to-date client records, ensuring all documentation is complete and compliant.
• Collaborates with the risk management team to develop and implement strategies to minimize risk exposure while maximizing business opportunities.

Teamwork and Leadership

• Participates in team meetings and contributes to the development of strategies to improve client services and business growth.
• Shares knowledge and best practices with colleagues to enhance the overall effectiveness of the team.
• Supports and mentors team members and provides guidance and assistance as needed to create a cohesive environment to accomplish team goals.
• Represents the bank in the community, participating in networking events and community initiatives to enhance the bank's reputation and attract new business.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Knowledge, Skills, and Abilities

• Possess effective interpersonal skills to relate to all audiences.
• Possess effective customer service, negotiation, and sales skills.
• Understands business financials and other pertinent documents.
• Use discretion and independent judgment to make decisions on loans and terms within established lending limits.
• Proficient organizational skills with ability to function in a flexible work environment.
• Excellent pc skills to include MS Office products, Word, Excel, and Outlook. Knowledge of the Internet and ability to learn bank-specific software.
• Communicate effectively orally and/or in writing.
• Add, subtract, multiply, divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Concentrate for extended periods of time with attention to detail.
• Prioritize and meet deadlines.
• Maintain composure under pressure.

Education and/or Experience

• Bachelor’s degree in finance, business, accounting or related field and a minimum of three years’ related experience preferred. An equivalent combination of education and experience may be considered.
• Intermediate experience, knowledge, and training in branch operation activities, bank terminology and compliance regulations, and products and services relating to retail and commercial account customers preferred.

Certificates, Licenses, and Registrations

• Current driver’s license.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch.
• The employee must regularly lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• Work is primarily performed in an office setting where the noise level is usually moderate.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Position Type/Hours:

This is a full-time, exempt level position working Monday – Friday with other days and hours as necessary to accomplish duties.

Travel:

This position will involve routine travel, including but not limited to, calling on current and prospective clients, representing the bank at networking and community events, and participating in training and personal development sessions.