Commercial Roofing Service Manager

Commercial Roofing Service Manager
Location: Springfield, MA
Territory: Service operations throughout New England (MA, CT, RI, NH, VT, ME)
Job Type: Full-Time

JD Rivet Roofing, a sister company of Ameritech Contracting, is seeking an experienced and organized Commercial Roofing Service Manager to lead and grow the company’s roofing service and maintenance division. This role is responsible for managing service technicians, coordinating repair and maintenance work, and ensuring exceptional customer service for property owners, facility managers, and general contractors. The Service Manager oversees service scheduling, inspections, leak investigations, preventative maintenance programs, and small repair projects while maintaining efficiency, profitability, and high-quality workmanship.

Key Responsibilities

Service Operations Management

• Oversee day-to-day operations of the roofing service department
• Manage service calls including leak investigations, repairs, warranty work, and maintenance
• Schedule and dispatch service technicians efficiently across New England

Team Leadership

• Supervise and support roofing service technicians and service crews
• Train technicians on safety, troubleshooting, and roofing system repairs
• Ensure teams are properly equipped and prepared for daily work assignments

Customer Service & Communication

• Serve as the primary contact for service customers including property managers, building owners, and contractors
• Respond quickly to emergency calls and urgent service requests
• Maintain strong client relationships and ensure high customer satisfaction

Estimating & Proposals

• Perform site visits to assess roofing issues and prepare repair proposals
• Develop pricing for service work and small roofing projects
• Review completed work to ensure accuracy in billing and documentation

Preventative Maintenance Programs

• Develop and manage roof maintenance plans for commercial clients
• Conduct roof inspections and provide condition reports
• Identify opportunities for proactive repairs and future projects

Scheduling & Logistics

• Coordinate materials, equipment, and labor for service work
• Optimize technician routes and scheduling for efficiency
• Ensure proper documentation of work orders and service reports

Safety & Compliance

• Enforce OSHA safety standards and company safety policies
• Ensure technicians follow proper safety procedures and equipment protocols

Performance & Reporting

• Track service department performance including response time, revenue, and profitability
• Provide reports to company leadership on service operations and growth opportunities

Qualifications

• 5+ years of roofing experience, preferably in service or repair operations
• Strong understanding of commercial and residential roofing systems (TPO, EPDM, PVC, metal, shingles)
• Experience diagnosing roof leaks and developing repair solutions
• Leadership or supervisory experience managing technicians or crews
• Strong customer service and communication skills
• Ability to prioritize multiple service requests and emergencies
• Valid driver’s license and ability to travel throughout New England

Preferred Qualifications

• Experience managing roofing maintenance programs
• OSHA 10 or OSHA 30 certification
• Experience with service dispatch or project management software
• Background in estimating repair work

What JD Rivet Roofing Offers

• Competitive salary based on experience
• Performance incentives tied to service department growth
• Career advancement opportunities within the company
• Company vehicle or travel allowance
• Health benefits and paid time off
• Job incentives based on performance

We are an equal opportunity employer