Commercial Roofing Service Superintendent

Summary/Objective

The Service Superintendent / Regional Manager North is responsible for the overall management, supervision, and scheduling of Service Technicians, the safety of personnel, quality of work, and profitability. This position will collaborate closely with the Service Coordinator on scheduling, administrative, and billing tasks to ensure alignment and efficiency across departments.

In addition to the traditional Service Superintendent duties, the Regional Manager North will also be responsible for market expansion, sales, community engagement, and company infrastructure within the North region. This role plays a key leadership function in developing regional operations, maintaining strong customer relationships, and ensuring all service projects are delivered with high quality, efficiency, and adherence to company standards.

The ideal candidate demonstrates exceptional leadership, organizational, and communication skills, with the ability to multitask in a fast-paced environment and manage both operational and strategic initiatives.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead Generation and Sales for North Service Quoted work and Packages.


• Ensure that all pre-production work is complete and in place before staffing project or work order.


• Collaborate with Service Coordinator for scheduling Service technicians.


• Ensure inspections of existing roofs are accurately conducted.


• Provide guidance, direction, and technical training to the Service Techs.


• Build and maintain relationships with both internal and external customers.


• Promote cooperation, communication, and coordination between the job site and the office. This is also to include all required reports and paperwork submitted on time and in the proper format.


• Must respond to emails and phone calls promptly.


• Responsible for pre-project review, and job site visits.


• Responsible for projections, PO's, work orders, safety plan, equipment ordering, incident review, and post job debrief.


• Quality Control by ensuring all work is completed in a craftsman-like manner and to the specification, and satisfaction of the customer.


• Monitor the financial status of each project, such as expenditures. Identify financial variances such as under or over budget and implement corrective actions.


• Completing service projects includes directing construction requirements, comparing construction results to plans, coordinating with customers, scheduling inspections, and resolving problems.


• Show ability to recognize and deal with priorities consistently. Complete all required work quickly and accurately and ensure that all needed paperwork is completed.


• Responsible for job transfers, work orders, and review EWA's.


• Attend staff meetings, billing meetings, scheduling meetings, evening meetings, and safety meetings.


• Community involvement/volunteer work.


• Understanding of and commitment to customer service and KRI's core values.

Competencies

• Technical understanding of the products and installation procedures.


• Ability to operate within the accounting software (Sage/Timberline)


• Efficient in Microsoft Office and Foxit – Knowledge of Edge Software.


• Efficient in Jobba software.


• Practical leadership skills include leading by example, inspiring, and mentoring a team.


• Efficient and organized.


• Manage Company and customer demands.


• Provide exceptional customer service to internal and external customers. Must maintain a positive service attitude.


• Highly motivated self-starter with the ability to develop and cultivate new and existing relationships with potential customers.


• Confident and personable. Ability to self-motivate with an excellent sense of personal accountability.


• Excellent verbal and written communication and presentation skills.


• Present an attitude of professionalism, honesty, and integrity.


• Exceptional problem-solving skills.


• Ability to work under pressure and deal with unexpected challenges professionally and calmly.


• Read plans and understand project

Work Environment

This position operates some of the time in a typical office environment, spending time at a desk, typing at a computer, talking with people in person and on the phone, taking notes, and using standard office equipment. The job also requires job site visits. It also involves work in the field or shop, walking, climbing ladders, talking with people, or in sometimes loud environments.

Physical Demands

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. This job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position, and business hours are Monday through Friday. Longer hours, evenings, and weekend work as necessary.  Must spend at least 1 day per week at South office.

Travel
Travel to job sites in the region is required.

Education/Requirements:

• A degree in a construction-related field


• Equivalent work experience is acceptable in lieu of college education.


• 5+ years' industry knowledge and experience.


• 2-3+ years' experience managing a small to mid-sized team.


• 2+ years' experience working in a Leadership capacity.

AAP/EEO Statement

Kato Roofing provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual preference, or status as a veteran or disabled veteran in accordance with applicable federal laws. In addition, Kato Roofing complies with applicable state and local laws governing nondiscrimination in employment in every location in which Kato Roofing has facilities and/or jobsites. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.