Commercial Service Manager

The Commercial Service Manager will oversee and coordinate the daily operations of our service department. The ideal candidate will ensure excellent customer service, manage service staff, and drive operational efficiency while maintaining high standards of quality and safety.

At Stonebrook Exterior, our reputation is built on an unwavering commitment to excellence in safety, productivity, and workmanship. Based in Lincoln, Nebraska, with offices in Omaha and Denver, we specialize in whole building envelope solutions for commercial and residential clients. Our innovative management team is highly proficient, safety-oriented, and cost-efficient, dedicated to meeting your goals and objectives. Safety is our top priority, ingrained in our company culture through a comprehensive program that sets high standards and communicates expectations daily.   

Widely acknowledged for our vast capabilities and ability to complete complex projects, Stonebrook Exterior is the preferred choice for large general contractors and private clients. We offer unparalleled value and service, adapting to our clients’ needs and expectations with flexibility and dedication. Our team ensures the highest standards of quality and efficiency, guaranteeing the success of every project we undertake. 

Essential Job Functions

• Supervise and lead the service team, including hiring, training, scheduling, and performance management.


• Ensure timely and effective resolution of customer service issues and complaints.


• Monitor service metrics and implement strategies to improve customer satisfaction and operational performance.


• Maintain compliance with company policies, safety standards, and industry regulations.


• Collaborate with other departments (e.g., sales, logistics, technical support) to ensure seamless service delivery.


• Manage budgets, inventory, and vendor relationships related to service operations.


• Prepare and present regular reports on service performance and customer feedback.


• All other duties as assigned.

Preferred Talents

• Strong leadership, communication, and interpersonal skills.


• Excellent problem-solving and conflict-resolution abilities.


• Proficiency in service management software and Microsoft Office Suite.


• Ability to work in a fast-paced, customer-centric environment.


• OSHA certification or other relevant safety training preferred.

Qualifications

• High School Diploma or equivalent.


• Proven experience in a service management or supervisory role.

Stonebrook Exterior is an Equal Opportunity Employer, and an E-Verify Employer.