Commercial Service Technician

Description

Now Hiring  

Commercial Service Technician

Location: Greenville, Michigan

Employment Type: Full time, Salary

Reports to: Customer Service Manager

Join a team focused on designing high-quality products from prototype to production. Marvel Refrigeration is looking for a Commercial Service Technician, who excels in a fast-paced environment, has a passion for the manufacturing process, and has the personal drive to meet project timelines in this hands-on role. Marvel creates American crafted undercounter refrigeration & ice products for home and outdoor—since 1892.

Perks you can expect from Marvel:

• Competitive benefits package including 401(k) matching, and paid holidays.
• Free to all full-time employees is life insurance, short and long-term disability insurance. 
• Tuition reimbursement to help grow your career skills and knowledge. 

Expected Hours of Work:

• This position is full-time. The general scheduled workdays are Monday through Friday, plus overtime when required.

Position Overview:

The Commercial Service Manager will be based out of our Greenville headquarters. This position will coordinate all aspects of post-sale support with our commercial customers. This position will be working with our Commercial U-Line brand.

Responsibilities:

Field calls from consumers and dispatch 3rd party technical service customers to solve technical issues.

• Develop and maintain a network of 3rd party technical service partners.
• Support our internal service trainer.
• Assist in managing service parts inventory and ensuring adequate supply.
• Keep management well-informed about issues and problems.
• Provide decisions regarding warranties for issues in the field and execute RMA processes as required.
• Maintain customer service history in customer database.
• Coordinate with Engineering and Quality Management regarding unsolved and recurring problems to ensure continuous process and product improvement.
• Works effectively as a team member with other members of management and staff and outside servicers.
• Required to travel up to 20% both domestically and internationally. 

Requirements

Qualifications:

• Prior experience servicing commercial products is required.
• Experience in customer service is essential.
• Proficient in English; Good knowledge of additional languages will be a definite plus.
• Working knowledge of MS Office
• Outstanding communication and negotiation abilities
• Excellent organizational and leadership skills
• Ability to work under pressure.
• Excellent verbal and written communication skills
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to troubleshoot and properly diagnose appliances and provide solutions to servicers

Working Conditions:

• Office based and Engineering Lab
• 8-hour shifts
• Monday- Friday
• Up to 20% Travel