Commercial Tire Inside Sales/Front End person

Commercial Tire Inside Sales/Front End person

General Description:

Sell merchandise such as tires, wheels, accessories, and vehicle maintenance services to customers in person and by telephone. 

Customer service: 

• Greet walk-in customers and ascertain customer needs/desires; go out to vehicle to inspect tires. 
• Answer telephones using Best-One phone shop standards o Recommend, select, and help locate or obtain merchandise; may assist customer in loading tires o Handle customer inquiries and requests regarding accounts, products, rates, and services.

Obtain orders: 

• Pursue new customers via phone solicitation 
• Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner o Compute sales prices, total purchases, and process payments 
• Maintain knowledge of current fleet programs, national accounts, and promotions o Maintain knowledge of policies regarding payment, exchanges, and returns, and security practices 

Billing: 

• Responsible for invoicing and filing of work orders 
• Generate computer bills 
• Work with customers to resolve credit issues and develop payment plans

Other: 

• Clean shelves, counters, and tables 
• Meet the requirements outlined in the company’s evaluation form 

Minimum Job Requirements:

• Accountability – Ability to accept responsibility and account for his/her actions
• Accuracy – Ability to perform work accurately and thoroughly
• Communication, Oral – Ability to communicate effectively with others using the spoken word
• Communication, Written – Ability to communicate in writing clearly and concisely
• Customer-Oriented – Ability to take care of the customers’ needs while following company procedures
• Decision Making – Ability to make critical decisions while following company procedures
• Energetic – Ability to work at a sustained pace and produce quality work
• Friendly – Ability to exhibit a cheerful demeanor to others
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
• Relationship Building – Ability to effectively build relationships with customers and co-workers
• Reliability – The trait of being dependable and trustworthy
• Sales Ability – Must use appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea
• Self-Confident – The trait of being comfortable in making decisions for oneself
• Team Player – Must treat team members with respect and earn their trust by completing task in a timely, accurate, and positive manner
• Working under Pressure – Ability to complete assigned tasks in stressful situations.

Physical Demands / Work Environment

• Frequent squatting, bending, and twisting. 
• Repetitive motion 
• Standing for extended periods of time. 
• Vision (Near, distance, Color, Peripheral, Depth Perception) 
• Sense of sound (Alarms, horns and motorized equipment)

This job description is not an exhaustive list of all functions, responsibilities, and requirements for this position. Duties not listed in this job description may be assigned to the employee from time to time. This job requires that the individual be able to perform, with or without reasonable accommodation, each essential function. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. This document does not create an employment contract, express or implied, and employment with the Company is at-will.

If interested, please apply online at www.mgrifftire.com. Application is required to be considered for this position. EOE

Job Type: Full-time

Salary: Pay determined by experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8-hour shift

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work (Required)

Experience:

• Automotive repair: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person