Commercial Truck Center Service Advisor

The responsibilities of a Commercial Service Advisor/Consultant include greeting customers, listening to their needs, and scheduling appointments as needed. Write up work orders, manage job flow, estimate building and process invoices (including 3rd party billing platforms).  Work together to create as a team and help foster a positive, cohesive work environment.  You may also set up loaner cars.  

By working at a Isuzu/Ford dealership, you can be a part of brands that honors the past, and is invested in the future.  Join the our where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

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  Competitive Pay

  
  


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  Fixed Working Hours

  
  


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  Health Insurance

  
  


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  PTO & Sick Leave

  
  


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  401(K)

  
  

Service Advisor Responsibilities:

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  Greet customers promptly

  
  


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  Obtain customer and vehicle information

  
  


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  Clearly report all vehicle symptoms as described by the customer

  
  


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  Determine and recommend maintenance base on age, mileage and history of vehicle

  
  


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  Prepare a complete and accurate estimate of cost for labor and parts

  
  


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  Establish follow up time

  
  


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  Monitor the progress of each vehicle throughout the day, and update customers frequently

  
  


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  Verify that the final invoice reconciles with the work performed on the repair order

  
  


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  Explain all completed work and charges to customers

  
  

Service Advisor Requirements:

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  Previous experience at a dealership is a plus-Ford and or Isuzu a plus

  
  


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  Ability to identify the problem quickly

  
  


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  Knowledge of automotive workings

  
  


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  Proven record of achieving exceptional customer satisfaction

  
  


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  Past experience as a service advisor, assistant lane manager or service consultant

  
  


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  Very energetic personality 

  
  


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  A desire for a long-term career with a growing organization

  
  


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  Personal and professional integrity

  
  


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  Computer skills and willingness to learn new programs

  
  


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  Ability to learn new technology and repair and service procedures and specifications

  
  


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  Minimum of 3 year in service department

  
  


• Ability to work in a fast-paced environment


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  Basic computer skills

  
  


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  Positive, friendly attitude 

  
  


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  High school diploma or equivalent

  
  

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.