Commericial Coordinator

Join Our Team at BermudAir: Commercial Coordinator - (FULL-TIME) - Bermuda 

Are you a detail-oriented and customer-focused professional with experience in airline, travel, or tour operations? BermudAir is seeking a Commercial Coordinator to support our growing Sales, Distribution, and Holidays operations. This is a key role that plays a vital part in delivering seamless travel experiences through efficient group sales administration and holiday package coordination.

About BermudAir:
Born from a deep love for Bermuda, BermudAir is dedicated to elevating the island’s global standing as a tourism and business hub. As the only airline offering year-round connectivity and a premium service to Bermuda, we’re taking comfort to new heights with short daily services across the USA, Canada, and the Caribbean. We are committed to outstanding service, inspired by the friendly spirit of Bermuda, and we seek exceptional individuals to deliver this unparalleled travel experience.

What You’ll Do

Group Sales Administration

• Manage group bookings from initial inquiry through to confirmation using CRM and reservation systems 


• Prepare contracts, track deposits, and ensure all deadlines are met  


• Maintain accurate records and reporting for commercial tracking  


• Support schedule changes and keep customer information up to date  


• Follow up post-travel to gather feedback and support repeat business

BermudAir Holidays Operations 

• Respond to customer and travel agent inquiries in a timely and service-driven manner  


• Coordinate holiday package fulfillment with partners and suppliers  


• Maintain pricing accuracy and monitor availability  


• Support relationships with hotels and suppliers  


• Assist with agency administration, including commissions and invoicing  


• Support the development of holiday proposals and itineraries  

Core Competencies

• Customer Service Orientation: Demonstrates a commitment to providing exceptional service to customers and partners.


• Attention to Detail: Ensures accuracy in all bookings, contracts, and documentation.


• Organizational Skills: Manages multiple bookings and tasks efficiently while prioritizing work.


• Communication Skills: Communicates clearly and professionally with customers, travel agents, and suppliers.


• Team Collaboration: Works effectively with cross-functional teams, including sales, operations, and customer service.


• Problem-Solving Abilities: Identifies potential issues with bookings or operations and proactively seeks solutions.


• Technical Proficiency: Demonstrates proficiency in CRM and reservation systems (e.g., Radixx, HubSpot).


• Understanding of the Travel Industry: Displays knowledge of group bookings, holiday packaging, and travel operations.


• Negotiation Skills: Effectively negotiates terms with suppliers and partners to optimize services and costs.


• Adaptability and Flexibility: Adjusts to shifting priorities and unexpected changes in the work environment.

What You’ll Bring

• Minimum 3 years’ experience in an airline, travel agency, tour operator, or related environment


• Experience with reservation systems (Radixx preferred)


• Strong understanding of group bookings and travel operations


• Excellent organizational skills and high attention to detail


• Strong customer service and relationship management skills


• Proficiency in Microsoft Office and CRM systems (e.g., HubSpot)  

Preferred Qualifications

• Experience with holiday packaging or tour operations


• Knowledge of Billing and Settlement Plan (BSP) and Airlines Reporting Corporation (ARC) processes


• Understanding of airline commercial or revenue principles  

If you’re a proactive, organized professional who thrives on delivering outstanding service and operational excellence, we invite you to apply!

CLOSING DATE: April 9th, 2026

BermudAir is a Drug-Free Workplace