Commissary Production Team Member

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a Commissary Production Team Member in our DC Commissary!

The Commissary Food Production Team Member prepares, portions, and packages high-quality food items for distribution to our shops. This role follows standardized recipes, food safety protocols, and daily production plans to meet volume, quality, and on-time delivery targets.

Company Core Values & Expectations:

• Vibrant - You are abundantly happy, fun, passionate, playful, and kind
• Integrity - You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• Belonging - You will work as a team to make people feel welcome
• Energy - You are active, proactive, and work hard to make things happen
• Seize the Moment - You make the most of every guest opportunity by saying yes and by trying new things, and by being original

You’ll be a great addition to the CYM team if you have:

• Demonstrates VIBES 
• Has shown ability to work with others and display teamwork
• Ability to recognize when something is wrong and quickly alert the Manager on Duty so issues can be resolved 
• Ability to take ownership on everything they do  
• Good communication skills 
• Willing eager to learn 

Position Responsibilities: 

• Production & Prep
  • Execute standardized recipes and batch sheets; scale ingredients accurately.
  • Perform prep, cooking, chilling, and portioning to spec (weight, count, yield).
  • Operate equipment (bagel machines, slicers, kettles, ovens, vacuum sealers, fryers, plancha, etc.) safely and correctly.
  • Set up and break down workstations; maintain organized & clean station
• Quality & Food Safety
  • Adhere to HACCP, GMPs, allergen controls, and sanitation SOPs at all times.
  • Record 3-factor checks (temp/time/appearance) at critical control points.
  • Label products with item name, lot/date, allergens, and use-by per policy.
  • Verify ingredients meet quality standards; report defects or non-conformances.
• Receiving & Inventory Support
  • Assist with receiving as needed: verify counts, temperatures, and product condition.
  • Follow FIFO in storage; minimize waste and record yield variances.
  • Replenish stock and communicate low inventory to the lead/manager.
• Packaging & Distribution
  • Portion and pack according to packaging specs; apply correct labels.
  • Stage completed orders by shop
• Documentation & Communication
  • Complete batch records, logs, and cleaning checklists accurately.
  • Communicate issues (equipment, shortages, safety) promptly to leadership.
  • Ability to work and communicate effectively with commissary and kitchen staff
  • Report any equipment malfunction or maintenance needed to the MOD
  • Maintain professional conduct at all times
  • Other duties and tasks assigned by the Manager on Duty 

Additional Requirements:

• Ability to stand/walk for 8+ hours; lift/push/pull up to 50 lbs.
• Ability to work holidays and weekends
• Able to squat, bend, stoop, push and reach
• Ability to stand and walk for prolonged periods
• Able to read, write and effectively communicate 
• Ability to have flexibility in schedule 
• Ability to get to and from all shops via transportation of choice in a timely manner
• Ability to work in hot (cooking area) and cold (walk-in 34–38°F) environments.
• 1+ year in a commissary, central kitchen, or high-volume food production preferred.
• Knowledge of basic culinary techniques, scaling, and yields.
• Familiarity with HACCP, GMPs, allergens, and cold-chain best practices.
• Ability to read/execute recipes, batch sheets, and production plans in English and/or Spanish 
• Comfortable using digital scales, thermometers, and basic production equipment.
• ServSafe Food Handler (or equivalent) preferred.

You’ll love working at CYM because:

• Starting wage: $17.95/hour, plus an additional estimated $3-7/hr in tips for all positions
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff  averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.

Prior hospitality experience is not required. We believe that the best individuals come with varied backgrounds and experiences. We value work ethic, problem-solving skills, teamwork, and a positive attitude more than anything else. By demonstrating these qualities there is opportunity to grow here!

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.