Commissions Administrator (Hybrid - In Office 10 days/Month)

We are adding a Commissions Administrator 
to our team!  This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.  

Who We Are:

Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.

NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities.

With over 100 years of experience, our passion is to serve people. Learn more by clicking here or visiting https://www.youtube.com/watch?v=JlB7J8740hU. 

Work Environment: NGL offers a flexible work environment where employees can work fully remote, hybrid or onsite at our Madison, Wis. office. We support virtual working arrangements in certain states outside of WI.

A Day in the Life:

The primary focus of this position is to monitor commission payments, process any adjustments needed within the stated time requirements, and respond to agent, marketing partner, and internal questions/requests related to compensation. In addition, this position will assist with the producer debt collection process and other commission related processes where needed. In this role, work is performed under general supervision. The Commissions Administrator also includes building new commissions on the policy administration systems, analyzing product commission components, and looking for ways to enhance processes and improve quality.

Primary Responsibilities: 

• Ensure commissions are paid out and reported correctly while resolving any issues identified
  
  
  
  • Create and/or process manual commission entries and adjustments to ensure accurate payments and reporting
  
  
  • Process producer assignment requests
  
  
  • Process requested producer reserve account entries
  
  
  • Process other types of manual producer payments
  
  
  
  


• Run daily monitoring queries
  
  
  
  • Produce and review multiple daily queries
  
  
  • Research results as needed and redirect any discrepancies that are identified to the appropriate personnel for resolution on a timely basis
  
  
  • Process necessary adjustments.
  
  
  
  


• Assist in servicing production support requests received via phone, email, or workflow
  
  
  
  • Provide support and resolve commission questions
  
  
  • Research/resolve processing and system issues
  
  
  • Document decisions and actions in appropriate file
  
  
  • Make recommendations for processing issues and escalate as needed
  
  
  
  


• Assist in the accounting for producer transactions
  
  
  
  • Create adjusting entries to the policy administration system and/or general ledger system as needed
  
  
  • Coordinate producer debt payments internally and allocate to the appropriate general ledger account
  
  
  • Perform routine producer commission transaction audits and reconciliation
  
  
  • Research and resolve outstanding Producer checks
  
  
  • Assist in the review and processing of year-end adjustments to producer tax reporting
  
  
  
  


• Assist with Producer debt management process
  
  
  
  • Respond to inquiries from producers regarding debt
  
  
  • Manage debt repayment plans / debt recall memos
  
  
  • Process debt payments
  
  
  • Assist with and/or complete debt roll-ups
  
  
  
  


• Learn, build, and maintain commission rates and the rules to pay commissions
  
  
  
  • Become familiar with the rules and rates to pay commissions
  
  
  • Build commission rate tables/deal codes
  
  
  • Build agent contracts
  
  
  • Test/verification of commission rates, contracts and associated functionality
  
  
  • Update existing routine commission schedules
  
  
  
  


• Help ensure that team standards and goals are maintained, including any assigned projects
  
  
  
  • Assist in monitoring daily processes and keep track of your assigned duties
  
  
  • Be familiar with responsibilities of other team members and provide backup to support the ongoing and timely completion of necessary processing
  
  
  • Provide timely updates and issues to supervisor and senior members as needed
  
  
  • Continually work toward process improvements and cost reductions
  
  
  • Assist with development and maintenance of processing procedures
  
  
  • Train other members of the team to be your backup
  
  
  • Actively participate on various teams and project groups to represent commission function
  
  
  • Work towards annual team goals and projects
  
  
  
  

Essential to Your Success:

• Knowledge, Skills, and Abilities
  
  
  
  • Ability to work in a team environment and independently
  
  
  • Effective and efficient organizational skills and ability to manage competing demands and deadlines
  
  
  • Effective and thorough problem solving skills with high attention to detail
  
  
  • Intermediate written and verbal communication skills
  
  
  • Intermediate PC and Microsoft Office skills
  
  
  • Basic accounting knowledge and ability to apply accounting principles and practices to work tasks
  
  
  • Ability to use math to solve and analyze problems, then communicate the results to the customer
  
  
  • Basic to intermediate level of knowledge of NGL products and procedures is desired
  
  
  • Basic to intermediate policy administration systems skills or ability to develop
  
  
  
  

Education Requirements:

• Minimum:  High School or GED


• Preferred:  LOMA Level One Certificate

Years of Experience:

• A minimum of one year prior insurance, accounting or related office experience desired.


• NGL policy administration experience a plus.

What We Offer:

At NGL, we provide a comprehensive Total Rewards package that includes competitive base pay and benefits designed to offer solutions to help meet your unique life needs.

Benefits:

• 20 days of Paid Time Off growing to 25 days after 5 years


• 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)


• Health care, dental and vision plans


• Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account 


• Annual bonus based on company performance


• Paid Parental Leave


• 401(k) match up to 9%


• Paid Sabbatical after 8 years


• Paid Volunteer Time


• Education Assistance Program


• Employee Recognition Program


• And much more!

Click here to learn more about our comprehensive Total Rewards program

NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

NGL is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected].