Communication Center Representative

C&L Ward is looking for an enthusiastic and driven Communication Center Representative to help grow our installed sales and service businesses. In this role, you will be the first point of contact for prospective clients, generating leads, setting appointments, and creating positive client experiences from the very first conversation. This is a great opportunity for an outgoing, goal-oriented individual who takes pride in creating a positive first impression for our company.

Essential Knowledge, Skills, and Abilities:

• Outgoing personality enjoys interacting with people


• High level of energy and motivation must be a self-starter


• "Hunter" mentality, proactive in making things happen


• Ability to work in a customer satisfaction-focused environment


• Follows systemized processes and scripts


• Determined, goal-driven, and persistent


• Ability to work cooperatively in a team environment


• Effective time management skills


• Ability to evaluate and suggest improvements to department processes


• Adherence to dress codes and company policies


• Computer and telephone switchboard proficiency

Preferred Qualifications:

• Experience working with the general public


• Experience in the home improvement industry


• Proficient computer and phone skills


• Previous sales and/or telemarketing experience

Duties and Responsibilities:

• Follow up with leads until appointments are set


• Confirm appointments with prospects


• Answer incoming calls and schedule appointments


• Assist Design Center visitors, demonstrate products, and guide to appropriate sales channels


• Schedule in-home consultations


• Maintain Design Center appearance


• Record prospect information accurately


• Schedule appointments efficiently


• Meet or exceed lead generation targets


• Perform other related duties as assigned


• Ability to travel to Okemos and Davison design centers

Working Conditions:

• Work primarily in an office environment


• Minimal physical effort required


• The call center is open Monday through Friday from 8:00am to 7:00pm and Saturdays from 9:00am to 1:00pm. Team members are scheduled within those hours of operation.


• Travel to other design centers (Davison & Okemos)


• Applicants living in or near Okemos, Mi, are strongly encouraged to apply

Minimum Qualifications:

• High School Diploma (or GED)


• College courses in marketing, communications, or business preferred

Commute Requirement:

Must be able to commute to the Okemos and Davison design centers regularly.