Communications Administrative Coordinator

Novo, a global Christian ministry headquartered in Anaheim CA, is looking for a Communications Administrative Çoordinator to join our Finance Team. The right candidate should possess a positive, problem-solving attitude and be an effective communicator. Prior administrative experience and alignment with Novo's Christian beliefs with a desire to serve in Christian ministry is a requirement of this position. To read more about Novo and our global mission, please visit www.Novo.org.

Summary of the Role

The Communications Administrative Çoordinator provides operational and administrative support to the Communications Team to ensure the effective execution of Novo’s communications and engagement strategies. This role manages communication systems, coordinates campaign execution, maintains audience data and lists, supports ministry partners, and helps track and report communication results. The position enables the Communications Team to operate efficiently by overseeing the administrative and technical details required to deliver consistent, high-quality communications across an array of channels.

Responsibilities 

• Provide administrative and operational support to the Communications Team, including coordination of team processes, tracking action items, and maintaining communication infrastructure and tools used in campaigns and initiatives.


• Administer the organization’s email communication systems, including campaign setup, scheduling, list segmentation, quality review, automation management, and coordination of internal approval processes.


• Track, analyze, and report on communications performance, including campaign results, experiments, and key performance indicators to support ongoing learning and strategic improvement.


• Receive and triage incoming phone and email inquiries to Novo, responding to general questions and ensuring ministry partners and contacts are connected with the appropriate staff member.


• Maintain and manage audience data across communications platforms, including list preparation, data updates, contact management, and process improvements to support accurate and effective communications.


• Support the implementation and administration of social media and digital communication initiatives, including managing audience datasets, coordinating campaign elements, and assisting with paid digital advertising efforts.

Requirements and Skills: 

The requirements listed below are representative of the knowledge, skills, and abilities needed to successfully perform each essential duty with a high degree of competence. 

• Strong written and verbal communication skills with the ability to interact effectively with internal teams, ministry partners, and external stakeholders.


• Demonstrated ability to manage multiple projects, priorities, and deadlines with strong organizational skills and attention to detail.


• Proficiency in digital communication and business software systems, especially with Excel or other spreadsheet software and email marketing platforms (experience with Mailchimp preferred). Also CRM databases, and productivity tools, with the ability to learn new systems quickly.


• Ability to work independently with initiative and sound judgment while collaborating effectively in a team environment.


• Experience evaluating processes and workflows and contributing to improvements that increase efficiency and effectiveness.


• A bachelor's degree and work experience in Communications, Marketing, or related field, plus a minimum of 1-2 years of direct experience in a ministry or nonprofit environment is preferred. An associates degree with a minimum of 3 years of direct experience will be considered.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, talk and hear.  This job is sedentary, requiring the ability to sit most of the time.  The ability to speak clearly and convey detailed or important instructions or ideas accurately, and the ability to hear average or normal conversations and receive ordinary information is necessary.  Repetitive motions requiring frequent movement using the wrists, hands, and fingers, and average and ordinary visual acuity is necessary to prepare or inspect documents or operate computers and office equipment. The position is a remote with occasion domestic travel for meetings to Novo headquarters in Anaheim California 3 - 4 times per year. 

Required Personal Qualifications

Besides the professional requirements outlined above, the right candidates are those of the Christian faith who are aligned with Novo’s beliefs and values, can demonstrate a desire to work with a Christian ministry that is international and cross-cultural in nature, and have a passion to see movements of the gospel of Christ occur among the nations. It is expected that all Novo employees have a desire to serve God and others and embrace a high biblical Christ-like standard of conduct, both publicly and personally, are personally devoted to their Christian faith and have a high degree of emotional intelligence. Please visit our website, www.novo.org to review Novo's beliefs, mission, and values.

Application Process

Applicants must already have the legal right to work in the U.S. and be able to adequately represent Novo by satisfying the standards and requirements of the position, as outlined in the role description. To ensure we find candidates who meet the personal qualification listed above, please answer the additional questions provided on the application. Thank you for your understanding and cooperation. 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Employment is contingent upon the receipt and verification of employment eligibility documents and a background screening.