Communications Administrator/Receptionist

Description

Communications Administrator/Receptionist

About the Club

We are a preeminent family racket club offering world-class amenities, including tennis, squash, platform tennis, swimming, a fitness center, and fine dining. Our club fosters a welcoming, family-oriented environment with a strong sense of camaraderie and good sportsmanship. We are committed to providing exceptional service, superior dining experiences, and extraordinary menu offerings.

Position Summary

The Communications Administrator/Receptionist plays a vital role in ensuring seamless communication within the club and delivering exceptional service to our members and guests. This position is responsible for front desk operations, member communications and administrative tasks The ideal candidate is highly organized, detail-oriented, and proficient in technology, website management, and club-related communications.

Key Responsibilities

Reception and Member Services

• Greet and assist members and guests in a professional and friendly manner.
• Answer phone calls and inquiries, directing them to the appropriate department.
• Manage incoming calls, forwarding them to the proper extensions or voicemail as needed.
• Maintain a clean and organized office area, including supply and decor closets.
• Place orders for office supplies when necessary.

Administrative and Office Support

• Perform general office duties: printing, scanning, faxing, copying, and filing paperwork.
• Assist with special projects as assigned by management.
• Create mailing labels, stuff envelopes, and prepare mailings for distribution.
• Receive, sort, and distribute mail and deliveries.
• Manage outgoing mail and packages for pickup.

Communications and Marketing

• Design menus for restaurants, bars, and events.
• Print daily menus for all dining areas.
• Create flyers and buffet signs for club events.
• Handle club-wide communications to members, ensuring timely and accurate updates.
• Prepare the weekly newsletter (sent every Monday at 9:00 AM; scheduled on      Sundays).
• Manage and maintain website content, ensuring accuracy and up-to-date information.
• Create and update event listings on the website, manage reservations, and close reservations as needed.
• Take photos of club events to include in newsletters, emails, and the website.

Reservations and Event Coordination

• Handle dining reservations via phone or email and update the club’s reservation system.
• Create and manage event sign-ups and calendar updates.
• Ensure smooth member communication regarding events, reservations, and special notices.

Technical and Software Proficiency

• Strong skills in Microsoft Publisher, Excel, Word, Canva and PowerPoint.
• Experience with web-based applications, website management, and Jonas software.
• Excellent typing skills (speed and accuracy required).

Other Duties

• Perform additional tasks as assigned by the Membership and Administration      Coordinator.

Reporting Structure

Directly Reports to: Membership and Administration Coordinator

Compensation & Benefits

• Employee Health and Dental Benefits
• Life Insurance
• Simple IRA  Retirement Plan
• Paid Vacation and Sick Time
• Employee Meals
• Year-End Bonus
• Compensation: Based on experience 

Work Schedule

• Wednesday to Sunday, 9:00 AM – 5:30 PM (flexibility required as needed).
• Schedule includes weekends and holidays.
• Evening or alternate hours may be required based on club events and operational needs.

Ideal Candidate Profile

The ideal candidate is a proactive, service-oriented professional with excellent communication, organizational, and technical skills. They enjoy working in a fast-paced member-focused environment, excel at multitasking, and take pride in delivering high-quality administrative and communication support.

Requirements

• Strong skills in Microsoft Publisher, Excel, Word, Canva and PowerPoint.
• Experience with web-based applications, website management, and Jonas software.
• Excellent typing skills (speed and accuracy required).