Communications Assistant

Essential Job Duties and Responsibilities:

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

International SOS Government Services is looking for a Communications Assistant to join our global Marketing and Communications Team, responsible for assisting with communications initiatives in support of the TRICARE Overseas Program (TOP) and other US-Government Services projects, as needed. This is an entry-level position, suitable for a recent college graduate or an applicant with 3-4 years of relevant work experience.

The Communications Assistant’s primary responsibility will be to support the Government Services-US/TRICARE Global Communications Team with the preparation of stakeholder education materials and other internal and external communications initiatives. Product examples include fact sheets, process flows, branded giveaways, sponsorships, display advertising, e-blasts, employee newsletters, and other written documents and reports.

Successful candidates should be able to work effectively in a fast-paced team environment with multiple competing priorities and deadlines.

Key Responsibilities 

• As a key member of the Global TOP Communications Team, assist with the creation of a variety of internal- and external-facing communications projects, from concept design to content development stages, including but not limited to newsletters, process flows, fact sheets, case studies, display ads, presentations/briefings, etc. for beneficiary, provider, and government stakeholder education initiatives.


• Coordinating the implementation of web updates on TRICARE-Overseas.com, working with an outside IT vendor.


• Managing marketing inventory upkeep/giveaway items, including working with vendors (acting as the primary point-of-contact), researching items, preparing branded art files, ordering products, handling the Purchase Request/Purchase Order process, mailing items to international offices, storing items in an organized and recorded manner in the PMO, etc.


• Coordinating purchase requests for US-Government Services/TOP, as needed.


• Production of case studies, cross-regionally (as needed/determined, including preparing initial draft copy, design, etc.).


• Production of Regional Employee Newsletters (including gathering and writing initial draft copy, design/layout, etc.), highlighting team members, stories, and events of note across all overseas areas of service delivery (Latin America, Eurasia, Pacific). This includes proposing and tracking the editorial calendar and suggesting content/storylines.


• Supporting US-Government Services’ sponsorship and participation in in-person and virtual tradeshows/conferences and internal and external Corporate Social Responsibility (CSR) events and initiatives, acting as the lead designer for ads, displays/signage, and other associated materials, etc.


• Supporting the preparation and production of educational webinars, including the creation of promotional materials, providing support during live sessions, etc.


• Ensuring the organization and administration of education and communications materials on a centralized SharePoint site and assisting with the TOP Communications Request/Ticketing System.


• Assisting with the design, layout, and formatting of CDRLs, SOPs, and other contract-required documents and reports.


• Other duties, as assigned.

 Qualifications 

• Bachelor’s degree or higher in English, Communications, International Business, or Marketing.


• 3-4 years of relevant professional experience may be considered in lieu of a degree


• Proficiency in Microsoft Word, Excel, PowerPoint, Visio, and Outlook, with the ability to learn other programs as needed.


• Strong verbal and written communication skills.


• Excellent organizational, project management, and administrative skills, with impeccable attention to detail.


• Sets high standards for quality and quantity/productivity; works in a systematic, methodical manner with orderly work habits.


• Excellent interpersonal skills and ability to follow through across various functions and departments.


• Comfortable working independently and taking direction from multiple team members.


• Experience with Adobe Creative Suite (e.g., InDesign, Photoshop, and Illustrator) or other design tools preferred.


• Familiarity or interest in Military, Government, Health Care, and/or International Business preferred.

Please note that International SOS is unable to provide visa sponsorship or employment-based immigration assistance for this position. To be considered, candidates must be authorized to work in the country of employment without requiring current or future sponsorship, including but not limited to H-1B, TN, or STEM OPT sponsorship.