Communications Engineer

General Purpose

The Communications Engineer is responsible for enterprise connectivity services that enable communications across all facilities and corporate locations. This role provides technical ownership and governance of ISP services and circuit lifecycle management, including provisioning, upgrades, decommissioning, redundancy and failover planning, SLA performance management, and incident escalation.

The Communications Engineer serves as a Tier‑3 escalation point for connectivity‑related service requests and incidents, partnering closely with IT Support (Tier 1/2), onsite engineers, external consultants, vendors, and internal stakeholders. A core expectation of this role is to drive measurable improvements in service reliability, operational maturity, and cost optimization.

Essential Duties

• Own enterprise service provider strategy, standards, and carrier coordination.

• Manage the full circuit lifecycle, including provisioning, upgrades, migrations, and decommissioning.

• Define, implement, and maintain redundancy and failover standards to improve service resilience.

• Lead ISP‑related incident response and escalation, including direct coordination with carriers and vendors.

• Act as Tier‑3 escalation for connectivity‑related service requests and incidents.

• Support escalated service requests beyond Tier 1/2 in alignment with ITSM workflows.

• Partner with onsite engineers and external consultants for circuit turn‑ups, testing, and validation.

• Support cellular connectivity governance and consolidation initiatives.

• Maintain accurate, audit‑ready documentation within ServiceNow and related systems.

• Identify and implement cost‑saving opportunities through circuit rationalization, right‑sizing, and contract optimization.

Minimum Requirements

• Experience supporting enterprise network or ISP connectivity in large, multi‑site environments.

• Strong understanding of ISP services, circuit lifecycle management, and redundancy architectures.

• Experience coordinating carriers, vendors, and external consultants.

• Ability to troubleshoot complex connectivity issues under time‑sensitive conditions.

• Strong written and verbal communication skills with both technical and non‑technical stakeholders.

• Ability to operate effectively within ITSM / ITIL‑aligned service management processes.

• Ability to participate in on‑call or after‑hours escalation rotations as required.

Education

• Bachelor’s degree in Information Technology, Telecommunications, Network Engineering, or a related field or equivalent combination of education and relevant work experience.

Preferred Experience

• Telecommunications or carrier‑related certifications (vendor‑neutral or provider‑specific).

• Experience working within ITSM / ITIL‑aligned service management processes.

• ServiceNow Experience

• Ability to participate in on‑call or after‑hours escalation rotations as required.

Physical/Travel Demands

• Primarily remote work environment.

• Occasional travel may be required to support in person meetings vendor reviews.

• Ability to support escalations outside normal business hours when needed.

Join PACS: Elevate Healthcare with Us!

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let’s shape the future of healthcare!

Join Our Team and Thrive!

At PACS, we believe our employees are our greatest asset. That’s why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

Our Comprehensive Benefits Include
 

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.
   

Join us at PACS and take advantage of a workplace that truly values you!

PACS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.