Communications Team Representative

Position Overview: 

Responsible for managing various forms of outgoing communication for Brio Primary Care. Clearly communicating with and providing over-the-top customer service to all contacts. Making sure our patients and visitors feel connected and heard. 

Essential Functions:

• Answers online chats promptly, efficiently and with compassion. Inviting, connecting, and partnering with our patients and families to help provide extraordinary patient care. 
• Including but not limited to scheduling appointments, consistently answering informational questions accurately and connecting visitors with our triage nurse and other departments as necessary. Efficiently multi-tasking, especially in times of high volume.
• Completes daily administrative tasks including but not limited to responding to emails and web messages, processing documents, and making outgoing phone calls. 
• Attends team development meetings and trainings throughout the year.
• Other duties as assigned.  

Qualifications:

• Minimum 1 year of customer service experience required. 
• Patient communication/medical office experience, preferred.
• High School Diploma or GED. 
• Expert computer skills and able to type 50 wpm. 

Work Environment and Physical Demands:

• Ability to sit at a computer terminal for long periods of time.
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
• Ability to travel up to 10% of the time. 
• Ability to lift up to 20 lbs.