Community Ambassador/Guest Ser

The Community Ambassador/Reception & Meeting Coordinator is responsible for creating a welcoming, inclusive environment while ensuring seamless front desk operations and coordination of meetings and events. This role reports to the Lead Office Services Associate or Client Relations Manager and serves as a key point of contact for visitors, residents, and internal teams. The position plays a vital role in enhancing community engagement and operational efficiency and is classified as non-exempt. 

ROLES & RESPONSIBILITIES: 

• Deliver a warm, professional welcome to all visitors and community members, ensuring a positive first impression.  

• Engage with individuals to understand needs and provide accurate information about community services, amenities, and events.  

• Manage front desk operations, maintaining an organized and professional reception area.  

• Handle incoming calls, route inquiries appropriately, and ensure clear internal communication.  

• Coordinate and schedule meetings, ensuring availability of participants and necessary resources.  

• Oversee meeting logistics, including room setup, audiovisual equipment, and catering arrangements.  

• Prepare and distribute meeting materials such as agendas, presentations, and supporting documents.  

• Provide technical support for virtual and in-person meetings, troubleshooting issues as needed.  

• Plan and support community events, managing logistics, invitations, and on-site execution.  

• Facilitate communication across departments and distribute community updates through various channels.  

• Build strong relationships with community members to encourage engagement and gather feedback for continuous improvement.  

• Participate in ongoing training programs to enhance role effectiveness and service delivery.  

KNOWLEDGE, SKILLS & ATTRIBUTES: 

• Strong customer service orientation with a client-first mindset.  

• Excellent verbal and written communication skills.  

• Proficiency in Microsoft Office and familiarity with virtual meeting platforms.  

• Strong organizational and multitasking abilities in a fast-paced environment.  

• Attention to detail with a high level of accuracy.  

• Problem-solving skills with the ability to make sound decisions within scope.  

• Ability to handle confidential information with discretion.  

• Positive attitude with strong interpersonal and relationship-building skills.  

• Adaptability, flexibility, and the ability to prioritize changing demands.  

• Basic technical troubleshooting skills for meeting and conferencing tools.  

QUALIFICATIONS: 

Education: 
High school diploma or equivalent required; associate or bachelor’s degree preferred. 

Experience: 
Minimum of 1 year of experience in customer service, front desk operations, hospitality, or a related field. 

Technical Skills: 

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)  

• Experience with video conferencing tools (e.g., Teams, Zoom)  

• Basic knowledge of office equipment and administrative systems 

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.​

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