Community Ambassador/Guest Services

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Community Ambassador serves as the primary point of contact for visitors, residents, and employees, ensuring a welcoming, professional, and seamless experience throughout the space. This role is responsible for delivering high-level customer service, coordinating meetings and onsite events, and supporting daily office and hospitality operations. The Community Ambassador plays a key role in maintaining a positive first impression and ensuring the overall environment runs smoothly and efficiently.

Shift: Monday–Friday
Pay: $30 per hour

Essential Job Functions

• Greet and assist visitors, residents, clients, and staff with professionalism and courtesy
• Serve as the first point of contact for all onsite inquiries and service needs
• Maintain a consistent in-person presence during core business hours
• Deliver a high standard of hospitality and customer service at all times

Primary Responsibilities

• Coordinate, schedule, and support onsite meetings and events
• Ensure meeting rooms and shared spaces are properly prepared and maintained
• Manage day-to-day front desk and reception-style operations
• Assist with visitor coordination, access, and onsite experience management
• Respond to and resolve basic facility or service-related issues or escalate as needed
• Communicate maintenance or operational needs to the appropriate teams
• Support office operations including supplies, amenities, and workspace readiness
• Assist with planning and execution of office events and engagements
• Perform administrative support tasks such as data entry, printing, scanning, and filing
• Maintain a professional and welcoming lobby and common area environment
• Support additional projects as assigned

Qualifications

• Minimum of 2 years of experience in hospitality, reception, customer service, or office support roles
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and strong organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Professional, reliable, and service-oriented demeanor
• Ability to work independently and take initiative
• High school diploma or equivalent required; additional education preferred

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.