Community and Client Care Manager

About the Role

Always Best Care is hiring a Client & Community Care Manager to help grow our local O‘ahu business through high-quality initial assessments and strong community/referral relationships. This is a non-clinical role that combines intake/coordination with community outreach.

We hold both Home Care and Home Health licenses, and this position plays a key role in ensuring clients are connected to the right level of care — including referring appropriate clients/patients to our Home Health entity when skilled services may be needed (in coordination with our internal team).

What You’ll Do

Client Intake & Assessments

• 
  

  Conduct initial non-clinical assessments in homes and facilities (hospital, SNF, assisted living, etc.)

  
  


• 
  

  Educate clients/families on services and next steps

  
  


• 
  

  Coordinate a smooth hand-off to operations once care starts

  
  


• 
  

  Provide light follow-ups (30/60/90 days and issues as needed)

  
  

Care Continuum Coordination (Home Care ↔ Home Health)

• 
  

  Identify when a client may benefit from skilled home health services

  
  


• 
  

  Refer/route appropriate clients to our Home Health (dba) team for next steps

  
  


• 
  

  Support continuity and communication across services (no clinical decision-making)

  
  

Community & Referral Relationship Building

• 
  

  Build relationships with hospitals, case managers/social workers, facilities, physicians’ offices, and community partners

  
  


• 
  

  Represent Always Best Care at meetings/events and maintain a strong local presence

  
  


• 
  

  Support growth through relationship-based marketing (no hard quotas)

  
  

What Success Looks Like

• 
  

  More referrals and stronger community visibility

  
  


• 
  

  Great first impressions and smooth starts of care

  
  


• 
  

  Clients matched to the right service, including Home Health when appropriate

  
  


• 
  

  Trusted relationships across O‘ahu’s healthcare and senior services network

  
  

Requirements

• 
  

  Non-clinical (no license required)

  
  


• 
  

  Strong people skills, organization, and follow-through

  
  


• 
  

  Comfortable working independently in the field and coordinating with a team

  
  


• 
  

  Reliable vehicle + ability to drive across O‘ahu frequently

  
  


• 
  

  Local knowledge of O‘ahu healthcare/senior services is strongly preferred

  
  


• Schedule flexibility depending on caseload (occasional evenings/weekends)