Community Assistant

Tailwind Group capitalizes on real estate opportunities in acquisition, development, and management. Our team is uniquely qualified to provide full-scope expertise, ensuring lasting and sustainable environments. We are committed to creating and supporting a workplace culture that is versatile, innovative, and the best in our market. We strive for every team member to operate by our five core values—in doing so, they are affecting a positive change in their respective communities. Attracting and retaining the most talented and passionate individuals in our industry is an everyday objective at Tailwind Group. We would love for you to join our team! 

The Position: Due to an internal promotion, we are hiring a full-time Community Assistant. The Community Assistant is primarily responsible for providing high-quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

The Property: The Quarters East Lansing is a premier housing community consisting of 155 units and 551 beds, built and designed with Michigan State University students in mind. 

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs. 

The compensation rate for this position is $15.00 - $16.50 plus bonus potential. This rate is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.  

Responsibilities & Duties 

• Model and cascade Tailwind Group’s five core values: Entrepreneurial, Versatile, Responsive, Innovative, and Integrity. 
• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events. 
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident. 
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

• Prefer for our Community Assistants to live onsite and be currently enrolled at the university. 
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously. 
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism. 
• Be a self-motivated individual and excel at working in a team environment. 
• Ability to have a positive and innovative approach to problem-solving. 
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/. 

A complete list of responsibilities and duties can be provided during the interview process.  

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer. 

Notice to Third Party Agencies: We are not accepting resumes from recruiters or employment agencies for this position.