Community Branch Manager

Location will be Lehighton - 735 Blakeslee Blvd Dr E, Lehighton, PA 18235

GENERAL RESPONSIBILITIES:

Primary focus is on managing and directing the overall branch activities within the Community Office to reach established revenue goals for growth, profitability, and operational goals for compliance and efficiency. Responsible for supporting the expansion of existing business and development of new business across all bank product lines for the specific market area of the Community through active participation in the sales management process.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Develop relationships with the Community Office's Top Household Customers that include knowledge of the customer's banking needs and their service expectations, evaluation of the customer's product use to determine optimal product utilization, and development of a calling plan for routine customer contact in conjunction with the Business Bankers.

2. Manage branch business development efforts that include, but are not limited to, in-branch sales, outbound calling, prospect and customer calling with the assigned Business Banker and internal business partners.

3. Promote community relations for the office through representation in community organizations. Join a minimum of two community organizations with an emphasis on organizations where the office's target customers participate in order to expand the manager's opportunities for future business development. Consider taking a leadership role in a community organization.

4. Liaison with Community Office Advisory Board, develops agenda, plans, attends and participates in meetings, and provides information to CAB regarding prospects, products, programs, etc.

5. Develop and maintain significant knowledge of the bank's product offerings with an emphasis on products most needed by the office's target customers and the bank's strategic focus.

6. Is an active member of the office sales team, transacts customer sales and service duties, and is responsible for all inside sales activities.

7. Promotes, models, and is accountable for branch adherence to Bank Customer Service Standards.

8. Assure that the branch is properly staffed and that the employees are adequately trained and coached in product knowledge and selling techniques to meet revenue targets as well as customer service needs/standards.

9. Respond to customer problems that have escalated to the manager's level.

10. Oversee branch overdraft accounts according to policy.

11. Comply with all corporate policies, procedures, and federal regulations,s including BSA/AML and OFAC.

12. Responsible for the full review process of establishing performance expectations (goals), and the completion and delivery of evaluations

13. Acts as a mentor to Assistant Community Branch Managers I and II.

14. Plays a positive role in the development of growth assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills, ensuring a highly cross-trained staff and succession planning management.

15. Demonstrates knowledge of, and adherence to, EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

16. Other duties as assigned

NON ESSENTIAL FUNCTIONS:
1. Perform functions of a Personal Banker as needed.

2. Perform functions of Assistant Community Manager as needed.

EDUCATION, TRAINING, AND EXPERIENCE:
· 1-4 years of demonstrated sales, leadership, and supervisory bank experience required

· Proficiency in Word, Excel, and Outlook

· Knowledge of Federal, State, and Local regulations

· Good communication skills and ability to communicate at all levels, both internal and external

· Thorough knowledge and understanding of compliance and regulatory requirements

· Comprehensive knowledge of the Bank's products and services

· Excellent interpersonal skills with the ability to develop working relationships within the department and other Bank locations.

· Completion of PBA Banking School is strongly preferred.

· Basic knowledge of consumer lending and credit processes preferred

PHYSICAL/MENTAL REQUIREMENTS:
· Dexterity and eye/hand coordination to operate office equipment

· Ability to speak to and hear customers and other employees on the telephone and in person

· Body and motor skills are sufficient to move from one office location to another

· Ability to work in a fast-paced environment

· Ability to work well under pressure

· Ability to multitask

· Self-sufficiency in approach to work and excellent prioritization and planning skills.

· Ability to manage complex assignments independently while also working effectively as part of the team.

· Ability to work in an accurate and organized manner to effectively manage related-job pressures and deadlines

MEASUREMENTS/SKILLS
Technical Knowledge
· Identifies future issues that may impact business.

· Demonstrates a thorough knowledge of how the branch performance impacts overall company results.

· Leads others by example by continuously acquiring new technical knowledge and proactively sharing knowledge.

· Shares his/her functional and technical knowledge with others as a way for them to learn and grow;

doesn't "hoard" knowledge for personal gain,

· Demonstrate moderate to high proficiency in Outlook, Excel, Word, and PowerPoint

Coaching
· Makes the performance expectations clear, and holds others accountable for meeting challenging work standards for production, accuracy,y and completion.

· Willingly and proactively coaches others to achieve better results and upgrade skill sets; utilizes multiple approaches to maximize others' learning.

· Sets branch accountabilities and delivers ongoing directional feedback.

· Accurately recognizes each individual's strengths and performance gaps and takes action to leverage

strengths and build skills in gap areas.

Communication
· Candidly and tactfully discusses individual performance; doesn't hold back what needs to be said; lets

people know where they stand.

· Communicates the impact of strategic change efforts in a way that makes the vision real for everyone.

· Proactively communicates the company and branch's purpose, business model, and the specific behaviors

needed for success.

· Maintains two-way dialogue with others.

· Deals with performance problems quickly and firmly; maintains the self-esteem of others.

· Accepts feedback non-defensively; seeks feedback to stay on track; views negative feedback as information for improvement.

· Asks for, and wants to hear, the truth, even when the truth is hard to hear; doesn't take negative feedback personally; focuses on the issue, not the person.

Performance
Objective 1:

Join a minimum of two community organizations with an emphasis on organizations where the Branch

office's target customers participate. Consider taking a leadership role in a community organization.

Measurements:

· Joined at least two organizations that can expand opportunities for future business development.

· Performed(ing) in a leadership role in a community organization.

· Minimum one business contact and/or relationship developed resulting in bank business.

Objective 2:
Staff branch, train, and coach employees on product knowledge and selling techniques.

Measurements:

· Participate inthe interview and selection process.

· Design and deliver product knowledge training.

· Set branch accountabilities and deliver ongoing directional feedback.

· Identifies employee strengths and performance gaps and takes action to leverage strengths and build skills in gap areas. Documents actions taken in iSolved.

· Meets and documents in-house follow-up training with employees.

Objective 3:
Community Branch Advisory Board

Acts as Measurements: the Liaison with the Community Advisory Board.

· Develops agenda.

· Plans, attends, and participates in meetings.

· Provides information to CAB regarding prospects, products, programs, etc.

Objective 4:
Manage Community Branch business development.

Measurement:

· Develops relationships with Top Household Customers,s including knowledge of customers' banking needs and service expectations, and evaluation of product use to determine optimal product utilization.

· Development and implementation of a calling plan for routine customer contact in conjunction with the Business Banker.

· Completes prospect and customer calling with assigned Business Banker and internal business partners, documenting calls and meetings in Quest.