Community Engagement Coach

Position Summary: 

The Community Engagement Coach provides direct student support in functioning as a student and as a member of the Mansfield Hall community and the community as a whole. The Coach
assists students in daily activities and provides direction and support in following a daily schedule consistent with the Student MAP (Making Action Plans). The primary focus is coaching and creating a sense of community within the milieu, supporting all residential students. Like all Mansfield Hall employees, the Community Engagement Coach should embody the mission, values, philosophy, and approach of the organization. 

Schedule:
Monday/Tuesday/Friday: 3pm-11pm
Wednesday: 2pm-11pm
Thursday: 4pm-11pm
*Although we do our best to maintain consistency, all Mansfield Hall program team schedules are subject to change. 

Essential Functions: 

• Address and de-escalate on-site student well-being issues such as heightened emotional situations, social misunderstandings or conflicts. 

• Manage the staff phone and work closely/appropriately with Directors during on-call events throughout evenings and weekends. 

• Encourage and facilitate extracurricular activities both within and outside the residence hall. 

• Facilitate social interactions in common spaces, during meal times, and during community events. 

• Tidy common spaces in the building and assist with meal set up and takedown. 

• Contribute to the building and development of student plans. 

• Understand student plans and identify and address successes and struggles relative to their goals. 

• Coach and provide regular feedback in following individual plans, including self-care, social communication, schedule management, and community engagement. 

• Identify and address areas of deficiency in meeting the expectations established in the student plan. 

• Encourage student independence and the development of life skills. 

• Build effective relationships with students. 

• Collaborate with Director-level staff and Mansfield Hall Administrative Leadership as necessary to assure the highest quality programming for the students. 

• Monitor and track student progress through documentation in Microsoft. 

• Perform other duties not specified, but essential to the functioning of the Mansfield Hall program. 

In performing their job responsibilities, our employees are expected to conduct themselves in a manner that reflects Mansfield Hall’s commitment to a supportive and encouraging living and learning environment. This includes effective and respectful interaction with co-workers and students alike, embracing our inclusive work and living environment, and always acting in consideration of the privacy and integrity of our students. 

Qualifications: 

• A bachelor’s degree in behavioral sciences or related fields. 

• At least one year of direct experience in academic tutoring, coaching, or supporting students with diverse learning needs. 

• Strong ability to build professional relationships with students, families, and campus partners. 

• Experience in supporting academic growth in a higher education environment. 

• Proven success working both independently and as part of a collaborative team. 

Required Knowledge, Skills, and Abilities: 

• Ability to develop strong professional relationships with colleagues and students, including demonstrating self-advocacy and setting boundaries with colleagues and students. 

• Ability to professionally represent Mansfield Hall in external interactions with partners and service providers. 

• Knowledge of the learning and social challenges inherent in the Mansfield Hall student community. 

• Ability to work both independently and as a team, in a flex-space work environment. 

• Ability to multi-task and oversee an environment consisting of up to 50 students. 

• A passion for supporting team goals and success. 

Working Conditions: 

• Internal: Work is performed primarily in a climate-controlled office environment with moderate noise from normal office activities. Occasional interruptions and distractions are inherent to a flex-space work environment. 

• External:
  Minimal local travel may be . Work outside the office typically takes place in similar environments, such as campus buildings or campus spaces. 

Physical Demands: 

• The position involves standing and walking for brief periods of time. 

• Eye strain from reading detailed materials and computer work is possible. 

• The ability to lift up to 30 pounds (such as office equipment and supplies) is . 

• Deadlines, workloads during peak periods, and shifting priorities may cause elevated stress levels. Finger dexterity and eye-hand coordination are needed to operate computer keyboards. Adaptive devices will be provided as needed to prevent repetitive motion injuries. 

Disclaimer: 
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills . Employees may be required to perform duties outside their normal responsibilities as necessary.