Community Engagement Specialist (AMA)

Job Summary

The Community Engagement Specialist is responsible for directly engaging with the public to represent Girl Scouts as an organization and promote the benefits of being a Girl Scout, with the aim of identifying and attracting new Girl Scout members, adult volunteers, and community partners within an assigned geographic area. The goal of the Community Engagement Specialist is to appeal to a diverse population of Girl Scouts that reflects the population of our community. Additionally, they establish relationships with community partners that could offer unique programming for girls or support Girl Scouts programming financially, seamlessly transitioning those relationships to other departments for ongoing cultivation.

The Community Engagement Specialist also prioritizes diversity, equity, inclusion, belonging, and access to ensure delivery of the best quality Girl Scout leadership experience for girls. In collaboration with the Community Engagement Lead, the Community Engagement Specialist will exercise discretion and judgment with respect to matters of significance. This job is not routine, clerical, or administrative in nature.

Essential Duties and Responsibilities:

1. Increases Girl Scouts’ visibility, enhances reputation and engages in the community through networking, collaboration, and events.
2. Establishes, cultivates, and maintains partnerships and relationships with schools, community organizations, faith-based organizations, and businesses to promote and deliver Girl Scouting within the assigned community.
3. Increases the positive impact of Girl Scouts in our community by meeting or exceeding annual new membership recruitment and lead generation goals for girl and adult members.
4. Plans and executes events that increase community awareness of the benefits and outcomes of Girl Scouts and bring more members and volunteers to our movement.
5. Nurtures leads from in-person events and digital campaigns by communicating effectively in writing, by phone, and in person to sell the Girl Scout experience.
6. Recruits adult volunteers to key leadership positions within a troop.
7. Utilizes Volunteer Systems (Salesforce) to consistently document members and lead communications.
8. Collaborates closely with departmental management, teammates, and other departments to inform membership and partner development strategies, plans, and tactics.
9. Identifies neighborhoods currently underserved by Girl Scouts, gaining an understanding of community needs, and working with other departments at Girl Scouts of Texas Oklahoma Plains to establish a service delivery opportunity to meet those needs.
10. Ensures all grassroots engagements and activities establish and maintain access to Girl Scouting among a diverse population.
11. Participates in year-round Girl Scout recruitment campaigns including fall, winter-daisy, extended- year, and summer.
12. Informs Fund Development proposals and grants based on experience in working with the community.
13. Ensures Girl Scout membership that achieves expectations and goals established for funding source regulations.
14. Collaborates closely with member-facing departments to achieve goals, create a seamless customer experience, and maintain quality and reliable data.
15. Ensures movement of leads, contacts, and placements using best practices from Girl Scouts of the USA, Girl Scouts of Texas Oklahoma Plains, and multiple communication methods (phone, texting, email, etc.).
16. Attends and participates in the annual Volunteer Leadership Summit.
17. Responds appropriately and professionally through email, phone, and face-to-face interactions.
18. Enhances Girl Scouts’ reputation through interactions with the public.
19. Manages, organizes, and maintains files, logs, operating procedures, and records that relate directly to this position.
20. Actively updates database records and maintains the database's consistency and integrity.
21. Utilizes council reporting tools to analyze and act on new membership and lead data.
22. Maintains strict confidentiality and professionalism when handling sensitive information.
23. Performs other duties or assists with other projects as assigned.

CORE COMPETENCIES

1. Interpersonal Relations                                   9. Conflict Management
2. Customer Service Responsiveness              10. Adaptability
3. Oral/Written Communication Skills             11. Team Building
4. Personal Integrity/Professional Conduct    12. Information Management
5. Decision Making and Judgement                 13. Organization Knowledge
6. Business Acumen                                           14. Self-Management
7. Fostering Diversity                                         15. Achieve Results
8. Problem Solving                                             16. Time Management

JOB QUALIFICATIONS - - Knowledge, skills, and abilities

1. Bachelor’s degree or equivalent experience in a related field.
2. Bilingual (Spanish) is preferred but not required.
3. Commitment to the mission and goals of Girl Scouting.
4. Membership in the Girl Scout organization.
5. Must be willing to work with all persons without regard to race, religion, ethnic origin, socio-economic status, sexual orientation, age, or disability.
6. Demonstrate and promote a climate of courtesy, respect, and professionalism to coworkers, volunteers, and others in contact with.
7. Verbal fluency, good grammar, and professional appearance.
8. Proven ability to work with volunteers, community leaders, organizations, and businesses.
9. Proven ability to effectively manage multiple priorities, meet deadlines, and produce results.
10. Ability to work a flexible schedule including travel, nights, and weekends.
11. Experience in using Salesforce software is a plus.
12. Proficiency in Microsoft Office Suite.
13. Have and maintain a valid Texas driver’s license, an acceptable driving record, acceptable insurance, and reliable transportation.
14. Must complete and pass a criminal background check, motor vehicle records check, and drug screening.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the employee is regularly required to speak or listen. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is regularly required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee should be able to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

CERTIFICATIONS/LICENSES

None required.