Community Engagement Specialist I

Want to be a part of something bigger than yourself? To contribute to a team making moves on a global scale? Then you’re invited to join the team that lives the So Cal, So Easy vibe. The phenomenal team works daily to connect people, places and create experiences for the millions of passengers traveling through Southern California’s Ontario International Airport (ONT). ONT is looking for people who think outside of the box, who get excited about the possibilities, and who want to continue paving the way for the fastest growing airport in the U.S. If you want to be a part of a vibrant team making world-class moves, and contribute to shaping the future of this airport, region and industry, then look no further. #ThisisONT.

Applications accepted through February 15th or until first 100 applicants received.
 

COMPENSATION

$61,800 - $87,550 annually + a generous benefits package to include medical, dental, vision and 10% employer paid 401A through VOYA Financial.

*Hiring Salary Range: $61,800 - $74,675

(starting salary will be within this range based upon qualifications) 
 

SUMMARY

Employees in this classification provide ongoing coordination and participation in the Community Engagement program for the Ontario International Airport Authority (OIAA). Incumbents will establish and maintain a variety of working relationships with internal and external business professionals, stakeholders, and internal divisions; execute on engagement strategies and plans; assist with organizing events and promotions; uses data to iterate and refine campaigns and/or Community Engagement activities and support various departments in maintaining brand voice and consistency.

DISTINGUISHING CHARACTERISTICS

The Community Engagement Specialist I is the intermediate-level class within the Community Engagement Specialist series and is expected to utilize skills and knowledge to perform the duties identified below. Incumbents within this classification initially perform some complex assignments and receive increasingly complex duties and responsibilities as experience is gained. This role reports directly to the Community Engagement Manager who manages the Ontario International Airport Authority’s marketing, communications, and external affairs programs.

 

JOB RESPONSIBILITIES

Important and essential duties may include, but are not limited to the following:

• Serves as a liaison between the airport and community.

• Educates and informs the community on a wide range of airport/airline information and addresses areas of concern.

• Fosters positive working relationships with local businesses, non-profits, and community members.

• Identifies and coordinates opportunities for the community to experience the airport through special events and activities.

• Promotes special events, activations, and ground breakings.

• Participates in the implementation of goals, objectives, policies, procedures, and priorities for activities and operations.

• Administers various programs and policies to support community engagement initiatives and goals.

• Compiles and analyzes data and makes recommendations related to work operations, department policies, and administrative procedures; analyzes and interprets operating and activity reports.

• Responds to requests for information related to statistical, technical, operational, or administrative data.

• Routinely researches information and meets with key stakeholders to stay up to date on airport operations and changes.

• Maintains strategic partnerships with community groups

• Gathers and tracks data to assist with airport operations.

• Presents and serves on panels to discuss the airport and its services and amenities.

• Coordinates airport sponsorships and memberships.

• Orders and maintains inventory for airport promotional items.

• Responds verbally or in writing to inquiries, compliments, or complaints.

• Conducts visitor tours of the airfield and inside terminals.

• Coordinates international conferences hosted at the airport.

• Assists with customer care and/or terminal re-population during airport emergencies.

• Observes and reports any facility/terminal discrepancies that may have an operational impact to the public.

• Assists with the preparation of annual and monthly reports and other reports of the related to department activities.

• Does related work as required.

• May occasionally be assigned to other duties for training purposes or to meet technological changes or emergencies. 

PROFILE OF THE IDEAL CANDIDATE

• Possess subject matter experience and a track record of accomplishment in all or many of the disciplines outlined previously in this job description

• Possess strong written and oral communication skills

• Possess outstanding customer service skills

• Knowledge of the principles and practices of public engagement and outreach

• Ability to develop and follow written and oral instructions

• Ability to understand and apply complex policies and procedures

• Ability to engage and interact with diverse populations

• Knowledge of statistical analysis and research methods and techniques

• Ability to apply policies and procedures fairly and consistently

• Possess the ability to interact effectively and courteously with employees, tenants and the general public in an international aviation environment

• Ability to evaluate and prepare clear and concise reports

• Ability to handle high-profile incidents effectively, appropriately, and tactfully

• Ability to consistently demonstrate the Core Values of OIAA

MINIMUM QUALIFICATIONS

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position.

• Equivalent to an Associate’s Degree in Public Administration or a related field. Additional years of experience may be substituted for required education on a year for year basis

• Two (2) years of increasingly responsible experience in the areas of community engagement, public relations, marketing, operations, or other related fields.

• Experience in community relations/engagement for a medium to large commercial airport is desirable.

LICENSES / CERTIFICATION

• Valid Driver’s License equivalent to a California Class C driver’s license

• Acceptable driving record at time of appointment and throughout employment

• Ability to pass all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Finger dexterity to utilize a keyboard to input information on a computer

• Ability to lift and carry files and other media weighing up to fifty (50) pounds up to a distance of approximately 20 feet

• May be required to work outside normal business hours, including weekends and holidays.

• Ability to access areas owned or leased by OIAA

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee might encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Climate controlled office environment

• Passenger airline terminals including operations areas not open to the public

ADDITIONAL INFORMATION

• Candidates who successfully complete all phases of the selection process will be placed on an eligibility list. Current and future vacancies will be filled from this list. Lists typically last for 6 months but may be extended or abolished based upon the needs of the Ontario International Airport Authority (OIAA).
• The OIAA  encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act and the Fair Employment and Housing Act. Individuals who require a reasonable accommodation to participate in any phase of the selection process must make such a request during the application process. Applicants with disabilities that affect sensory, manual, or speaking skills may be provided with a test in a format that does not require the use of the impaired skill. Persons requesting reasonable accommodation will be required to provide documentation of such a need.
• The OIAA  supports a Drug-Free Workplace. The pre-employment physical may include a drug screen where permitted by law.
• Successful candidates shall be required to complete a verification form designated by the Department of Homeland Security United States Citizenship and Immigration Services that certifies eligibility for employment in the United States of America.
• All potential employees are required to pass a fingerprint review and may be required to pass a pre-employment physical examination prior to appointment.
• Employees are required to successfully complete all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT.
• The provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this posting may be modified or revoked without notice.
• If applicable, official college transcripts may be required prior to receiving an offer of employment.