Community Events Manager

Description

We are seeking a dynamic and results-driven Community Manager to lead the engagement and success of our membership community in Aspen. This role is responsible for creating exceptional member experiences, organizing engaging programming, and fostering a vibrant and inclusive community atmosphere. The ideal candidate will drive member retention and satisfaction by curating meaningful events, maintaining strong relationships, and ensuring the club remains a welcoming and enriching space for all members.

What You’ll Do

Member Engagement & Retention

• Develop and implement strategies to enhance member engagement and retention.
• Regularly communicate with members to gather feedback and address concerns proactively.
• Build strong relationships with and between members to foster a welcoming and connected community.

Event Planning & Programming

• Plan, coordinate, and execute a diverse range of member events, activities, and experiences that foster community and enhance member satisfaction.
• Collaborate with club teams to ensure seamless execution of social gatherings, wellness programs, educational workshops, and special events.
• Align programming with member interests to create unique and valuable experiences.

Member Relations & Customer Service

• Serve as the primary point of contact for members, providing exceptional service and support.
• Proactively address and resolve member inquiries, concerns, and feedback to enhance the overall experience.
• Ensure a warm and inviting atmosphere by creating personalized interactions and connections.

Operational & Administrative Support

• Provide operational support when on-site.
• Work closely with club management to maintain high standards of cleanliness, safety, and overall member experience.
• Maintain accurate membership records and track engagement trends to inform future programming.

Other Responsibilities

• Stay informed about industry trends and member preferences to continuously improve offerings.
• Support various club initiatives as needed to enhance the overall experience for members.
• All other duties and responsibilities as assigned 
• Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers! 
• Embrace the Gravity Haus core values of:  
• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

Who You are

• Passionate about building strong, engaged communities and creating memorable experiences.
• A highly organized, detail-oriented, and proactive leader who thrives in a fast-paced environment.
• A skilled communicator with a talent for fostering connections and providing exceptional customer service.
• Creative and resourceful, able to curate and execute engaging events and programming that align with member interests.
• Adaptable and able to anticipate member needs, addressing concerns with a solution-oriented mindset.
• A team player who collaborates effectively with internal teams to enhance the overall member experience.
• Tech-savvy and comfortable using digital tools to manage communications, events, and operations.
• Enthusiastic about the outdoors, sustainability, and personal growth, aligning with our community values.

Education and Experience

• Prior experience in community management, member engagement, or event planning.
• Exceptional organizational, communication, and customer service skills.
• Ability to work flexible hours, including evenings and weekends, based on event schedules.
• Passion for hospitality, wellness, and creating meaningful member experiences.
• Bachelor’s degree preferred.

What We Can Offer You

Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership.