Community Experience Specialist

Overview:
As an Audience Experience Specialist at Fuel Cycle, you’ll play a key role in delivering exceptional experiences to our research community members. You’ll support recruitment, engagement, and rewards efforts while managing daily audience operations. This is an entry-level, client-facing role ideal for someone who enjoys detail-oriented work, technology platforms, and customer interaction. You’ll work closely with Audience Experience Strategists and Managers to bring research communities to life.

Key Responsibilities:

1. Audience Operations & Engagement

• Support audience recruitment, onboarding, and ongoing engagement activities.

• Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.

• Monitor community activity and flag engagement opportunities or risks.

2. Project Support & Execution

• Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.

• Coordinate across internal teams to ensure projects meet timelines and quality standards.

• Provide support for campaigns, surveys, and events within audience communities.

3. Customer Interaction & Account Support

• Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).

• Manages the bulk of customer management task execution on the Fuel Cycle technology

• Communicate project updates, timelines, and best practices to clients clearly and professionally.

• Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.

4. Quality Assurance & Administration

• Review and test deliverables to ensure high-quality outputs.

• Maintain accurate records and documentation of audience activities and client communication.

• Demonstrate Fuel Cyle Platform knowledge and account specific functions.

Your Success Metrics:

• On-Time Task Completion Rate

• Audience Engagement Activity Rate

• Achieve 75% utilization level

• Member data is 100% accurate and regularly validated for all communities in your portfolio

• Client Satisfaction Score (CSAT) or Internal Stakeholder Feedback Score

• 100% compliance of audience experience hours for all communities in your portfolio.

Who you’ll work with?

• Audience Experience Strategists

• Audience Experience Managers

• Strategic Research Leads

• Account Directors

Core Skills, Competencies & Attributes:

Skills

• Project Coordination – Ability to manage timelines, track tasks, and follow through on assigned responsibilities with excellent prioritization skills.

• Written & Verbal Communication – Clear, professional, and customer-friendly communication with clients and internal teams.

• Technology Proficiency – Comfortable working with SaaS platforms, spreadsheets, CRMs, or community management tools.

• Analytical Skills: Proficient in data analysis and reporting.

Competencies

• Process Execution – Follows structured workflows with consistency and accuracy.

• Quality Assurance – Focused on high quality deliverables; reviews work carefully and identifies inconsistencies or errors before deliverables go out.

• Client Service Orientation – Anticipates customer needs and delivers work that enhances the customer experience and ensures satisfaction

• Problem-Solving: Effective at addressing complex audience experience issues.

Attributes

• Detail-Oriented – Pays attention to the little things that impact quality and credibility.

• Collaborative – Works well with others, receives direction positively, and contributes to team goals.

• Curious & Eager to Learn – Open to feedback, asks thoughtful questions, and shows initiative in growing their skills.

• Empathy: Understands audience perspectives and needs.

What you’ll bring:

• Education: Bachelor’s degree in a relevant field.

• Experience: 0-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity and familiarity/comfort using technology.

• Proficient in Microsoft Excel, including basic functions, PivotTables, and formulas such as XLOOKUP for organizing and analyzing data.

Benefits: 

• Health/Dental/Vision Insurance  

• 401k match  

• Equity Purchase Option

• Flexible Work Schedule  

• 15 Vacation Days + 7 Sick Days annually 

• 12 Company Holidays + 4 Floating Holidays/Recharge Days (giving you the flexibility to celebrate or observe non-standard holidays, or take time to rest and recharge)

• Parental Leave  

• Monthly Internet/Phone Stipend 

• All Team Perks: many including: DoorDash, GymPass, Headspace & more  

• LA & NY HQ Perks: Weekly community lunches, refreshments & snacks 

• Pet Friendly HQs   

This position pays between $65,000 - $75,000 base salary plus a variable bonus equal to 4% of your base & equity. Achieving the variable bonus is through meeting all of your OKRs (50% of total) and achieving a 90% contract renewal rate for your assigned vertical (50% of total). Your final base salary will be determined based on location, work experience, skills, knowledge, education and/or certifications.   

This position follows a hybrid work model and is based out of our Los Angeles or New York City HQs, with an on-site presence required 3 days/week.

About Fuel Cycle: 

Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and gain market share. By leveraging the Research Engine, which powers leading insight communities, brands forge connections with their key audiences and harness actionable insights that drive confident business decisions.

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. 

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at [email protected] to discuss your needs. 

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