Community Health Navigator

Title:  Community Health Navigator 

Location: Manchester, NH 03101

Job Type: Full-time (40 hours/week)

*5k sign-on bonus for all clinical positions!! *

About Us:

Everyone deserves to feel healthy in both body and mind. Here at The Mental Health Center, we’re committed to helping you understand mental illness and get on the road to recovery. Our programs and services aim to restore health and improve quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible. We know our employees are the key to our success and we currently have job opportunities available so YOU too can become part of our successful, energetic, and dedicated organization! We are also proud to be a recipient of The Bell Seal Certification for Workplace Mental Health, recognizing our commitment to creating a mentally healthy, supportive, and inclusive work environment.

Job Description:

Play a vital role in supporting individuals as they navigate complex healthcare and social service systems. This position focuses on reducing barriers to care by providing personalized education, health system navigation, and coordination of community resources. Through a trauma-informed and person-centered approach, the Navigator helps individuals build health self-management skills, improve access to appropriate services, and address key social determinants of health. This role directly contributes to continuity of care, enhanced treatment adherence, and improved long-term health outcomes of patients living with SMI/SPMI.

Essential Duties and Responsibilities:

• Identify individual needs and barriers to accessing medical care and medical treatment adherence (e.g., transportation, housing, financial, etc.)
• Develop and implement individualized care plans in collaboration with interdisciplinary care teams to meet patient’s health and wellness goals. 
• Provide education to patients on chronic disease management, medication adherence, smoking cessation, and other healthy lifestyle choices using trauma-informed strategies. 
• Support patients in managing their health within their home environments through Functional Support Services (FSS), including skill-building and daily living assistance.
• Deliver education to healthcare and mental health providers on trauma-informed practices and reducing stigma around mental illness in medical settings.
• Establish and maintain relationships with partner organizations to coordinate care and streamline referrals to specialty and community-based services.
• Monitor progress toward individual health goals, reassess service needs, and adjust care plans as necessary.
• Document all services in a timely and accurate manner in accordance with agency policy, Medicaid billing guidelines, and HIPAA requirements. 

Qualifications:

• Ability to work collaboratively within a multidisciplinary team.
• Familiarity with trauma-informed care principles and practices.
• Must possess a valid driver’s license and automobile with liability insurance in the amount required by agency policy.

Experience:

Experience navigating healthcare systems and community resources preferred.

Education:

A minimum of a bachelor's degree in psychology, social work, or a related field is required.

Job type: Full-time

Skills and Competencies:

• Commitment to teamwork
• Self-Starter, Independent
• Time management and organizational skills are a must.
• Strong interpersonal communication and problem-solving skills.

Benefits:

• Health Insurance
• Dental coverage
• Vision Coverage
• Personal Time Off (PTO)
• Extended Illness Leave (EIL)
• 7 Paid Holidays
• 403(b) Retirement Plan
• Tuition Assistance
• Short- and Long-term Disability
• Life Insurance
• Flexible Spending Accounts (FSAs) for Medical and Dependent Care
• Flexible Work Options
• Employee Assistance Program (EAP)
• Company Discounts
• Employee Recognition Events
• Competitive Salaries

*Supervision towards Clinical Licensure
*Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

"Find your why!"

https://youtu.be/Ulj7KTqulHc