Community Health Navigator

Location: Phoenix, AZ 

Salary/Pay: $43,900 annually

About the Role: 

The Community Health Worker (CHW) is responsible for helping patients and their families to navigate and access health and community services and adopt healthy behaviors. The CHW works as a member of the Primary Care team through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain, and improve the health of patients and their families. Provide social support and informal counseling, advocate for individual and community health needs, assess self-management needs and health literacy level, and provide health education. 

Key Responsibilities: 

• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement 


• Utilize motivational interviewing skills to identify the patient's individualized goals and priorities for their health


• Work closely with medical providers to help ensure that patients have comprehensive and coordinated care 


• Conduct intake interviews with patients identifying barriers to optimal health 


• Follow-up with patients via phone calls, Telehealth, and in-person visits 


• Help patients set personal health goals and support adherence to those goals through identification of barriers and facilitators 


• Work collaboratively with multidisciplinary team members 


• Be knowledgeable about community resources appropriate to needs of patients/families 


• Be responsible for providing consistent communication to the Supervisor to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress

Requirements/Qualifications: 

• High School Diploma or its equivalent 


• Excellent time management and organizational skills 


• Excellent written and verbal communication skills 


• Creativity, flexibility, sound judgement, and ability to take initiative 


• Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and clients 


• Written and oral fluency in Spanish and English required. Experience working in a multicultural setting 


• Experience working in a community-based setting for at least 3 years preferred 


• Basic computer skills (Outlook, Excel, and Powerpoint helpful)
  


• Ability to initiate and maintain positive working relationships with team members and other organizations 


• Positive attitude and open to changing environment