Community Health Worker

Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone’s life. We have several offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you’re passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you’ll fit right in! Diverse and bilingual candidates are encouraged to apply.

We offer:

-Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible!

-Flexible schedule that promotes a healthy work life balance!

-Competitive wages!

-Comprehensive benefit package (health/vision/dental) that starts the first of the month after your hire date!

-Retirement Plan 403(b) with a competitive company match

-Organizational support of continuing education and professional development!

-Company paid life Insurance!

-Generous PTO package that includes Vacation time, Sick time, Personal Days, Floating Holidays, and Company paid holidays!

Community Health Worker (CHW)

Access, Case Management, & Community Outreach

(CHW I, CHW II, CHW III – Level determined based on experience and competencies)

Position Summary:

The Community Health Worker (CHW) is a trusted member of the community who supports patients in accessing healthcare services, navigating systems of care, and addressing social and cultural barriers to health. The CHW serves as a liaison between patients, healthcare providers, and community resources, providing culturally and linguistically responsive support to improve health outcomes.

This position may be filled at the CHW I, CHW II, or CHW III level, depending on experience, demonstrated competencies, and program needs.

Key Responsibilities:

(Responsibilities may vary based on assigned CHW level)

• Maintain strict confidentiality and comply with HIPAA guidelines and organizational policies
• Assist patients with navigating the healthcare system and accessing health-related services
• Register patients and schedule, confirm, and coordinate medical appointments
• Conduct informal or structured needs assessments (AHC-HRSN), as appropriate
• Identify and address barriers to care such as transportation, language, literacy, and financial hardship
• Coordinate transportation and other access-related services
• Provide Spanish interpretation and written translation services in accordance with training and scope
• Link patients to community resources for food, housing, financial assistance, insurance, and medication support
• Provide education on health promotion and disease prevention using approved materials
• Support outreach and community engagement activities
• Document all patient interactions and services in the electronic health record (EHR)
• Collaborate with clinical, care management, and outreach teams to ensure coordinated care
• Some CHW roles will have more emphasis on Community Outreach and Engagement while others will be more focused on site, depending on clinic need.

CHW Levels & Scope:

• CHW I – Access & Navigation: Entry-level role focused on phone coverage, scheduling, intake, basic interpretation, transportation coordination, and referrals without ongoing case ownership
• CHW II – Case Management & Outreach: Mid-level role providing case management, follow-up, benefits navigation, outreach, and advanced interpretation
• CHW III – Lead / Specialist CHW: Advanced, non-supervisory role managing complex cases, providing training and mentoring, supporting workflow improvement, and serving as a subject-matter expert

Qualifications:

• High school diploma or equivalent required
• CHW certification required or preferred based on level and state requirements
• Bilingual (Spanish/English) strongly preferred
• Experience in community health, social services, outreach, or healthcare preferred
• Strong interpersonal, communication, and organizational skills
• Ability to work with diverse populations and maintain professional boundaries
• Basic to advanced computer skills, including EHR documentation

Level Placement:

CHW level (I, II, or III) will be determined based on:

• Relevant experience and training
• Demonstrated competencies and skills
• Program needs and scope of responsibilities