Community Health Worker

Essential Functions:

The Community Health Worker will serve as the essential link between patients and all other care providers.

• Assess barriers to taking medication and remaining in medical care implement interventions developed by the patient’s care team


• Provide engagement reengagement services to patients utilizing a strength based and harm reduction framework


• Provide community-based services and clients residents and natural environment as well as health institutions


• Coach patience and setting his or her own goals and identifying realistic steps to achieve the goals.


• Help patients reestablish sense of self and personal aspirations related to life goals and navigate various systems that provide benefits care or services required by law


• Assist patients in understanding their diagnosis treatment options and resources available to them


• Follow up with specialty appointments outside of spectrum health services including inpatient settings


• Meet and communicate regularly with medical providers case management and mental health staff to promote coordination of collaborative care


• Engage in advocacy on behalf of stigmatized and disenfranchised populations


• Record patient care management information in the EMR training provided and other software no later than 24 hours after patient contact


• Attend regular staff meetings trainings and other meetings as requested


• Manage assigned caseload of patients


• Other duties as assigned

Service Coordination

1. The community health worker is responsible for assuring that services required by the client or coordinated which assist the client in meeting long term and short-term goals


2. The community health worker will maintain current information on available services to patients living with or at high risk of HIV/AIDS in Philadelphia


3. The community health worker will be responsible for making quick decisions in the event that a crisis occurs therefore she or she must be easily accessible to the client.

Qualifications/Experience:

• High school diploma or its equivalent


• Successful completion of a community health worker’s formal training program institution is preferred


• Knowledge of some medical terminology preferred


• Basic computer skills


• The community health worker will have demonstrated experience in the field possesses strong interpersonal communication skills be patient outgoing and sensitive


• Have cultural awareness and competency related to race, sex, gender, language, and religion.


• Experience working with adults who have HIV a mental illness, substance abusers, a criminal record and or health concerns preferred


• De-escalation and crisis management skills


• Harm reduction philosophy


• Demonstrated critical thinking problem solving effective communication and time management skills


• Demonstrated ability to work effectively in an interdisciplinary team format


• Excellent analytical customer service skills to facilitate care plans and the resolution of case management problems


• Familiarity and comfort with public transportation


• Ability and willingness to provide emotional support and encouragement and motivational to patients

Licenses and Certifications

• High school diploma


• CHW certification


• Valid Pennsylvania driver’s license