Community Health Worker - Full Time, Days (Hybrid - East Los Angeles) - 11323

Community Health Workers (CHWs) play a critical role in improving the health and well-being of members, particularly high risk chronically ill managed care members by using their knowledge of members' communities and common lived experiences. Armed with healthcare training that prioritizes prevention and patient empowered self-management, along with high levels of compassion and strong interpersonal skills; CHWs help members better navigate medical, behavioral health, and social service systems to meet their needs. The CRC Community Health Worker (CHW) will assist members with complex medical, social, and/or Behavioral health needs by accessing community-based resources, and fully utilizing personal/community support systems, to improve life circumstances leading to better health outcomes. The CHW will provide care coordination services and serve as an integral part of the care management team, collaborating directly with primary care offices, care management, social work, specialists, and others. The CHW will work in the community in a variety of settings, including member homes, medical offices, inpatient facilities such as hospitals and EDs),community-based organizations, public facilities, homeless shelters, and more. The CHW will: advocate for members; empower members to become effective advocates for their own needs and the needs of their families; identify and support members overcoming obstacles related to treatment plans and other medical, social, and/or behavioral health services; help patients secure necessary and appropriate medical, social, and/or behavioral health services. The CHW is responsible, along with other members of the Medical Management Team, for contributing to the clinical, quality, financial, and patient satisfaction outcomes.

Preferred Qualifications

• Some college


• Bilingual skills to communicate effectively with patients and families


• CHW certificate

• Acts as a peer support for enrolled members, building relationships with individuals and their families as well as advocating for patients as they navigate the health care system.


• Assists in completing applications, forms, and acquiring additional documentation as required. Reviews and verifies the accuracy of required paperwork. Works under the direction of the Clinical Leadership including: Medical Director, Director of Care Management and Licensed Clinical Social Worker, in coordination with CRC management, hospital care management, hospital social work, Primary Care Physician (PCP) staff, Behavioral Health, and other care coordination staff to determine plan-of-care management, coordinate and complete care plan-related activities, and meet the medical, social, and/or behavioral health needs of attributed patients.


• Coordinates with care management and/or other members of interdisciplinary team to report on patient progress and confer if interventions require modification.


• Health, Behavioral Health, Substance Use: includes assisting with medical appointments (scheduling, confirmation, reminders, transportation, follow-up), effective engagement with primary care, medical assistance, insurance enhancements, prescriptions, medical equipment, dental care, chronic condition management including health education/prevention, barriers to treatment-plan-compliance including medication adherence, facilitating services to address BH/SUD needs of members and/or family members across all levels of need (mild/moderate/severe) from treatment to recovery.


• Assist the member with the following: Health-Related Social Needs/ Social Drivers of Health (HRSN/SDOH)HRSN/SDOH Include: housing insecurity/homelessness, substandard housing conditions, food/nutrition, transportation, utilities, exposure to violence, social isolation, language/ communication barriers, cultural isolation, parenting/educational skills, elder care, parent-child conflict, family relations issues, recreational activities, and more. Assists in completing applications, forms, and acquiring additional documentation as required. Reviews and verifies the accuracy of required paperwork.

Pay Rate: Min - $23.27 l Max - $29.09

Job Listing ID: 1872757