Community Housing Case Manager - CoC Rapid Rehousing

MISSION:

Accepts and implements the YWCA Mission to empower women and eliminate racism and promote peace, justice, freedom, and dignity for all.

CUSTOMER IMPACT STATEMENT: The Community Housing Case Manager will deliver a trauma-informed response affirming the dignity of clients and facilitating a path of resilience and recovery for individuals whose lives have been impacted by homelessness while assisting participants in their goal of permanent housing, primarily through case management and community housing services. This includes compliance with all YWCA housing (Rapid Re-Housing/Diversion) policies and procedures, goal setting, budgeting and referrals to education/training programs, referrals to any health (physical, mental, and social services) aspects the family or individual may need, case management, operational finances, intake, data entry/collection, documentation, reporting, and development of landlord & community relationships. This position reports directly to the Community Housing Director.

PRIMARY ACCOUNTABILITIES (may include, but not limited to):

Accountability / Priority Objectives

Develop individualized housing services that encompass a housing service plan for each individual and/or family.

• Schedule referral appointments and complete the intake process with the individual and/or family in a timely manner.
• Assist individual or families utilizing the housing first model, which includes trauma-informed care practices that will assist individual or families in securing housing.
• Offers clients referrals when issues arise and coordinates therapeutic services as needed.
• Must complete in-person housing inspections and home visits.
• Advocate on the client’s behalf when necessary.
• Develop relationships with landlords, internal department programs and community resources that will empower the client in re-entering in the community successfully.

Delivery of administrative services which reinforce program goals and outcomes that are measurable, attainable, deliverable and met in a timely manner.

• Responsible for collecting, inputting, and submitting complete and accurate.
• client information to required parties on a timely basis.
• Maintain accurate records as required by program and funders.
• Provide required documentation based upon external (grants) and internal programs requirements.
• Assist with client referral records with CMIS and tracking methods including all forms and exiting client referrals.
• Complete and submit monthly, quarterly, and annual reports to the Community.
• Housing Director.
• Participation Care Team - In consultation with other staff (SARC Team, Economic Empowerment Team, and HMLC Family Support Manager), participate in the development of client service plans, prepare, and maintain current records on assigned cases according to dual program policies and procedures, including intake, treatment plans, progress notes, and other appropriate documentation.
• Attend all required internal and external housing (Rapid Rehousing/Diversion) and DV/SA training/meetings, as well as attend all community meetings deemed necessary by the Community Housing Director.
• Attend all monitoring reviews per funder.
• Submit all financial requests to the Community Housing Director for review and approval.

Assist clients with creating a holistic approach that will offer safe, affordable, and sustainable housing.

• Develop service plans that include financial, community healthcare,
• educational and employment goals that assist the client in sustaining permanent housing
• Assure that the client maintains at least monthly contact if receiving financial and
• or case management services
• Follow – up and exit client according to the policies of the Rapid Re- Housing policies.  

Other Duties (including but also assigned):

• May require travel throughout NCC and Kent Counties.
• Must be Certified in Community Healthcare within six months of hire.

QUALIFICATIONS

Education:  Bachelor’s degree in human services preferred or equivalent combination of training and experience. (Master’s Preferred)

Experience:

• Three to five years’ experience in human services/social work Case Management with families and individuals in transition Operating housing data systems and retrieving reports.
• Working with vulnerable populations
• Developing and maintaining community housing partners
• Financials and budgets

Skills:

• Bilingual (Spanish/English) preferred but not required.
• Strong written and oral communication skills, record keeping, assessment, report writing, correspondence skills and organizational interpersonal skills.
• Knowledge of domestic, sexual, and family violence dynamics. Knowledge of mental health and substance abuse recovery and support.
• Must understand and know how to identify and access a wide variety of social services for adults and their families.
• Ability to communicate with a diverse group of people.
• Conflict management skills.
• Ability to maintain professional demeanor and relationships with program participants.

Physical Qualifications:  Sitting, standing, talking, hearing, and able to lift 25 lbs or more.

Other: Must have access to reliable transportation.