Community Impact Manager

THIS IS A NON-CIVIL SERVICE POSITION  

CITY OF BALTIMORE, BALTIMORE CITY COUNCIL

OFFICE OF THE CITY COUNCIL PRESIDENT

Director of Community Impact 

SALARY RANGE: $53,409 - $85,406, Annually

HIRING RANGE: $53,409 - $64,407, Annually

Hours: Full Time, 40 hours a week. (Must be available for some evening & weekend hours) 

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The City offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn more about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits.

Mission Statement:

To ensure Baltimore City government offers a best-in-class resident experience that

centers equity when engaging with residents and communities, allocating budget dollars,

conducting oversight of city agencies, and enacting legislation.

Our Vision:

We will innovate, advocate, and deliver results across City government and neighborhoods

so that residents, business owners, and visitors champion Baltimore as the best place to

visit, live, work, and play.

Values:

• Results: Constantly striving toward “best-in-class” city services.
• Innovation: We don’t settle for the status quo; transformational results require

creative problem-solving.

• Community Centered: Our people make Baltimore great, and those residents
• Informed of every decision.
• Joy: Baltimore has so much to celebrate, and we proudly share its stories with each
• other and the world.

JOB SUMMARY

The Office of City Council President is seeking a dynamic, community-centered professional to join our fast-paced, mission-driven team as a Community Impact Manager. This role is critical in advancing the agency’s top priorities: improving city services, passing impactful legislation, and empowering communities. Reporting to the Director of Community Impact, the Community Impact Manager will be the first point of contact for many stakeholders. They will be responsible for organizing engagements for the Council President in community. They will work with residents, community leaders, and any relevant stakeholders to seek resident input on initiatives or legislation pursued by the Council President. The ideal candidate thrives in a collaborative environment, is passionate about public service, and is committed to delivering results that uplift every neighborhood in Baltimore. This position offers a unique opportunity to contribute to a bold vision of making Baltimore “The Greatest City in America” through innovation, advocacy, and meaningful community engagement.

ESSENTIAL FUNCTIONS

• Serve as a liaison between the City Council President’s Office and neighborhoods by attending community association meetings and stakeholder gatherings.
• Share updates, listen to concerns, and gather feedback on planned strategies to inform citywide initiatives.
• Organize town halls/listening sessions and other forums for community input in association with the offices legislative, policy, and engagement priorities. Work with residents, community leaders, and any relevant stakeholders to seek community input on initiatives or legislation pursued by the Council President.
• Lead and coordinate special projects that address systemic challenges and improve community outcomes.
• Collaborate with agencies and partners to develop innovative solutions to serve residents and make government more accessible.
• Maintain a strong pulse on community needs and identify opportunities to cut red tape and build cross-sector partnerships.
• Execute constituent services case work.
• Other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school diploma or GED

LICENSE, REGISTRATION AND CERTIFICATE REQUIREMENTS

N/A.

KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual preferred, with fluency in English and at least one other language commonly spoken such as Spanish, Arabic, Chinese, French, or Korean.
• Minimum of 3 years of experience in customer service, sales, or community-facing roles
• Strong verbal communication skills, particularly over the phone
• Excellent judgment and decision-making abilities
• Demonstrated sense of urgency and responsiveness
• High level of organization and attention to detail
• Flexibility and adaptability in a fast-paced, dynamic work environment

ADDITIONAL INFORMATION

BACKGROUND CHECK

 Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

FINANCIAL DISCLOSURE

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

EQUAL OPPORTUNITY STATEMENT

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER