Community Leadership Coordinator

Job Title: Community Leadership Coordinator

Department: Community Building & Engagement

Reports To: Director of Community Building & Engagement

FLSA Status: Exempt

Approved By: Executive Leadership

Approved Date: October 19, 2023

Essential Duties and Responsibilities include the following: 

• The Community Leadership Coordinator works closely with CB&E Staff to collectively serve residents, nearby neighbors, volunteers and community partners. 
• Primary responsibility for coordination of an effective Community and Resident Leadership Program.
• Facilitate regular community meetings and programs to foster relationship building, collaboration, and promote equitable services for residents in the neighborhoods served by Dwelling Place.
• Community Leadership experiences
• Coordination of community input into Dwelling Place property renovations/developments
• Meaningful opportunities to recognize and celebrate resident leaders
• Cultivate relationships across diverse communities to provide new opportunities for Community Leadership Programing that is responsive to community culture and individual identities.
• Establish, increase and strengthen partnerships
• Ongoing recruitment and engagement of participants in Community Leadership Programs
• Ongoing support and guidance to select residents and community leaders
• Work alongside partners and resident leaders to co-design and implement accessible programs that utilize equitable and best practices to authentically support emerging community leaders
• Design and implement continual internal and external communication/marketing strategies efforts about programming and opportunities
• Collecting and sharing Dwelling Place Community Leadership stories with the public
• Create program marketing materials that adhere to the Dwelling Place brand standards
• Serve as an advocate to ensure that the needs of community leaders are a priority and that there are opportunities for support them as they grow their impact in the broader community
• Communicate verbally and in writing with partners and funders to communicate agreement requirements, resolve inquiries and report progress
• Participate in the continuous quality improvement and data-driven decision-making processes to assess the efficacy of programming and to drive programmatic refinements. Ensure adherence to data collection, reporting and evaluation requirements
• Solicitation of program sponsorship & grant funding when needed

Competencies - To perform the job successfully, an individual should demonstrate the following:

• Use of Technology/Equipment - Demonstrates required skills; Adapts to new technologies or equipment; Troubleshoots technological problems; Uses technology/equipment to increase productivity; Keeps technical skills up to date. Experience with CRM software.
• Job Knowledge - Competent in required job skills and knowledge, including but not limited to volunteer programs and training, branding, communication, social media, marketing and fund raising; Exhibits ability to learn and apply new
• skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Due to the nature of the programing this position will include evening and weekend hours, this is a requirement of the position.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Relationship Building - Builds rapport up, down, and across the organization; Establishes collaborative relationships to achieve objectives; Seeks win-win solutions to conflict; Develops network of professional contacts; Displays empathy and tolerates diverse viewpoints.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• General Competency - To contribute to the Dwelling Place mission, each employee must possess skills beyond the technical requirements for the position. An employee must also demonstrate the ability and capacity to work with others in a manner that fosters trust, cooperation and a positive team esprit de corps. Dwelling Place expects each employee to maintain high ethical standards in their interactions with customers, other staff, vendors and the public generally. Dwelling Place employees are also expected to be dependable, to be respectful of others, to use sound judgment, to seek out new opportunities for learning and to communicate effectively with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience Pervious experience in managing community programing, marketing, and/or communications activities.
• Language Skills Excellent oral and writing skills. Ability to prepare and edit accurate and compelling written materials for internal use and for public presentation. Ability to speak effectively before groups of funders, donors, residents, staff, board members and other community groups. Examples of written materials will be requested.
• Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Professional Licenses, Certificates, Registrations Valid Michigan Driver’s License and vehicle.
• Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Employees must abide by all Dwelling Place policies including but not limited to the Dwelling Place Code of Ethics and personnel policies.