Community Manager

Description

POSITION OVERVIEW:

The Community Manager position encompasses a wide range of duties. The Community Manager is responsible for the overall operations of their property. This includes leasing administration, on-site training, staff scheduling, financial reporting, resident relations, leasing and marketing performance. While the manager oversees all site staff, the manager and maintenance supervisor should work together and collaborate on facilities management.

NPPM Benefits That Matter to You:

• A team environment that provides you with a sense of belonging
• Competitive pay that values your experience and hard work
• PTO for your wellbeing
• Paid Holidays to celebrate those who matter most.
• Health Plan that starts within at least 30 days of your employment
• A collaborative environment that encourages you to share your perspective and best practices.

PRIMARY DUTIES & RESPONSIBILITIES:

In addition to the list below, duties and responsibilities always include those specifically assigned by the immediate supervisor.

• Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals
• Project expenses and obtain approval prior to any expense overage
• Responsible for maintaining budgeted occupancy levels at budgeted rental rates- Ensure rate recommendations and leasing velocity is aligned with financial goals.
• Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis
• Responsible for achieving the highest possible NOI through effective cost control and maximizing revenue.
• Collect specified rents, delinquent rents, and file evictions as necessary.
• Direct deposit accounting functions including invoicing residents and submitting requests for refund checks.
• Conduct regular training and weekly meetings for all staff members
• Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional Manager
• Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard
• Responsible for the hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required
• Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates
• Arrange for and approve purchasing of supplies, services, and goods for use on property. Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs.
• Manage and respond to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc. in a timely manner
• Develop and implement resident retention, marketing, and advertising programs
• Respond to after hours or emergency calls as necessary in a timely manner
• Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance.
• Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.
• Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed
• Assist with eviction of residents in compliance with court order and directions, following state and or legal counsel.
• Create a positive environment for the staff and promotes a quality living experience for the residents
• Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws
• Provide recommendations for capital improvements and manage completion of work with approvals given by Company
• Maintain market knowledge and relationships with competitors. Insure that daily and weekly workbook are completed timely. Review and make recommendations on the comprehensive market survey.
• Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts.
• Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data. Ensure the integrity of the data.

Requirements

QUALIFICATIONS:

• Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions. Ability to read and understand operating statements and budgets
• Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with residents in an empathetic, professional manner. A good understanding of customer service concepts and applicability will be necessary in this role
• Composure/ability to function in time of crisis or emergency situations
• Computer literate
• Knowledgeable in Microsoft Word/Excel/Entrata
• High degree of professionalism and demeanor
• Team player
• Flexible, organized and detail oriented
• Good listening skills
• Good communication skills
• Time management skills
• Excellent customer service skills
• Able to work weekends when needed
• Able to work overtime as job requires
• Able to maintain confidentiality
• Able to follow directions from a supervisor.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Student Housing Experience Required. Bachelor's degree (B. A.) from four-year college or university; or two years related experience; or equivalent combination of education and experience.

OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:

• None