Community Manager

Summary

The primary purpose of this position is to manage all facets of business at an assigned Authority-operated property. The incumbent enforces lease agreements and timely rent payments by residents, ensuring all housing procedures are adhered to and units are compliant with applicable regulations. The incumbent fills vacant units within the acceptable timeframe. 

All activities must support the Biloxi Housing Authority (“BHA” or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The following is a listing of the key duties and responsibilities of this position, and the skills, experience and knowledge required for the employee in this position. The listed duties should not be considered as a complete listing of all the work requirements, but a representative listing of the key duties of the position. Additional tasks to those listed below may be required, and individuals holding this position may be required to work in other areas of the housing authority to equalize or balance the workload, cover absences, or for other business needs of the Authority.

1. Provides professional customer service to residents, general public, and internal staff; responds to requests in a prompt and courteous manner; engages residents in Authority mission.
2. Coordinates with BHA management on the development and implementation of housing standard operating procedures (SOPs), and properly implements new procedures; Presents recommendations for improved methods of operation to the Senior Community Manager.
3. Develops and implements effective marketing strategies for assigned property. Maintains 97% occupancy, recommending measures to be taken, including move-in specials, lease incentives, and marketing programs to achieve acceptable lease-up of property.
4. Maintains a professional onsite presence and is readily available to tenants during established business hours for assigned property. 
5. Orients new residents: shows unit, explains lease and briefs them on Authority guidelines, rules, and regulations.
6. Manages property by enforcing lease and maintaining 97% rent collections; efficiently processes move-outs and transfers.
7. Ensures the timely and accurate calculation of rent for initial eligibility, annual, and interim recertifications.
8. Refers residents to social service agencies for financial or other assistance, and/or refers individuals to resident services staff. May directly assist with resident services initiatives.
9. Advises residents of lease violations and eviction proceedings; interacts with counsel regarding resident evictions and attends informal hearings. Represents the Authority in court.
10. Prepares legal documents, including non-payment of rent or other violations. Works out agreements to ensure repayment of past-due amounts.
11. Coordinates supportive services for assigned property; actively participates in and develops tenant association activities; meets with leaders to plan meetings and suggest ideas to improve participation and resolve problems.  
12. Conducts housekeeping inspections; coordinates with the Maintenance department to provide services, assist with inspections, and generate inspection reports and tenant billing statements.
13. Inspects units, buildings, and grounds on a regular basis to maintain an attractive, safe, family-friendly environment; resolves unsatisfactory conditions.
14. Prepares all weekly, monthly, and annual reports relating to assigned development; maintains reports and submits to appropriate department(s) or agencies.
15. Assists in the preparation of budget estimates, adheres to the approved budget by monitoring expenditures and takes corrective action to ensure compliance; coordinates with the Finance department on budgetary matters.
16. Manages financial operations, including but not limited to, inventory of property designated to the assigned development and conciliation of rent collections; safeguards deposits and accounts for rental receipts.
17. Reviews ledgers and makes adjustments; prepares and maintains forms, records, and reports.
18. Maintains all files and records in an organized, compliant, and efficient manner.
19. Performs quality control review of tenant files; corrects file deficiencies identified by periodic review.
20. Other related duties as assigned.

Minimum Education and/or Experience

1. Associate’s Degree in business, education, or the social sciences and two (2) years of experience as a property manager, or related experience; PHM or IREM certificate is desirable; or
2. A high school diploma, GED, and four (4) years experienced as a property manager; or
3. Any equivalent combination of education, training, and experience which, in the sole determination of the Housing Authority, provides the required knowledge and abilities.
4. Knowledge of the HAB property/housing management or relevant property/housing management software.