Community Manager

Position Description

The Community Manager is responsible for the day-to-day overall operation of the development(s), including income and expenses, overall supervision of all site staff, and implementation of those policies, procedures and programs that will assure a well-managed, well-maintained site.  To the extent possible, assures financial, property management and regulatory performance norms for site are met or exceeded.  When thresholds cannot be met, strategies will be developed that will progress toward meeting the performance thresholds.

Essential Duties and Responsibilities

The statements contained herein reflect general details to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned including work in other functional areas to cover absences or relieve others, to equalize peak work periods or otherwise balance the workload.

1. Provides overall site management of the assigned development(s) including: budget development,       marketing and leasing, site appearance, work order requests, and eviction proceedings.


2. Provides oversight and assistance to the resident intake and move-in process, which includes waiting list management, unit offers, orientation, negotiation of lease, lease preparation and signing, apartment inspection and processing.


3. Provides oversight and assistance to the process of collecting rents and other monies, and ensures that all transactions are processed and input accurately and completely in the Elite tenant accounting system using established CHA procedures.


4. Handles resident complaints and questions, appeals requests, reasonable accommodation requests, payment arrangements, transfers, utility and maintenance charges, and tenant accounts receivable.


5. Provides or facilitates referrals to the CHA case management staff or area social service providers for residents in need of supportive services; coordinates with case management staff to support and encourage activities and initiatives.


6. Prepares and coordinates eviction processes in collaboration with Legal Counsel.


7. Ensures prompt processing and accurate and complete maintenance of all resident documents and forms including leases, PDQ’s, and interim and annual recertifications.


8. Performs regular inspections of property to ensure that it is being properly maintained, that dwelling units, buildings, systems and grounds are in good order, and that the environment is safe and attractive.


9. Prepares written recommendations for physical repairs and or improvements, supplies, material and equipment to the Assistant Director of Housing Operations.


10. Provides oversight and assistance to the process of planning, scheduling, and coordinating the general maintenance activities of the development.


11. Coordinates with the Development Department as necessary, including planning and scheduling activities on major repairs, remodeling or construction projects.


12. Reviews completed and outstanding work orders on a regular basis. Ensures the work orders are completed in a timely manner.


13. Provides periodic reports on the following activities: occupancy, maintenance, notices and evictions, financial, and program/regulatory.


14. Prepares detailed budgets and financial reports; categorizes and records costs; operates development within agreed budget parameters.


15. Ensures operation of the site and site personnel in compliance with all applicable federal, state, and local law, including but not limited to Fair Housing, Landlord and Tenant Law, building and fire codes, Employer/Employee Law, and Occupational Health and Safety laws and regulations.


16. Ensures operation of the site and site personnel in compliance with affordable-housing program-related laws and regulations, including but not limited to HUD Low-Income Public Housing, Project Based Rental Assistance (PBRA), Low-Income Housing Tax Credit, HOME, CDBG, and similar programs, as applicable.


17. Handles employee matters such as hiring, performance evaluations, discipline, grievances, etc. Conducts regular staff meetings to communicate CHA strategy and policy.


18. Establishes and maintains effective working relationships with CHA employees, residents, service providers and contractors, always displays a friendly and courteous attitude.


19. Exhibits and encourages behaviors that uphold CHA’s core values.


20. Keeps abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and makes recommendations to the Assistant Director of Housing Operations.


21. Establishes and maintains effective working relationships with the CHA Board, employees, residents, participants, landlords (as applicable), contractors, as well as city, state, and federal officials and works harmoniously with community stakeholders.


22. Attends and/or participates in various meetings related to the CHA as required.


23. Reports consistently to assigned work location(s) in accordance with established work schedule.  Must be reliable.


24. Provides outstanding customer service by responding to phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner.


25. Handles confidential matters with discretion.


26. Performs other duties as directed.

Required Knowledge, Skills and Abilities

1. Ability to communicate with people from a broad range of ethnic and socio-economic backgrounds.


2. Ability to operate commonly used office equipment, especially the use of personal computers for word processing and spreadsheet applications, scanners, copiers, and fax machines.


3. Strong interpersonal skills and effective communication ability, both orally and in writing.


4. Ability to work independently and in-group settings and use sound judgment in decision-making and problem solving.


5. Knowledge of the local, state, and federal laws governing the LIPH, including Low-Income Housing Tax Credit, PBRA, HOME, CDBG; ability to understand, act on, and interpret policies, regulations, and procedures.


6. Ability to mediate disputes among CHA employees, participants, landlords, and other parties; responds quickly to issues or questions.


7. Bilingual in English/ Spanish is desirable.


8. Ability to make moderately complex computations accurately.


9. Ability to work independently and use sound judgment in decision making and problem solving.


10. Knowledge of report preparation techniques and procedures and a demonstrated ability to prepare and evaluate professional and technical reports, grant applications, and other documents.


11. Ability to operate CHA's property/program management, procurement and accounting software package(s).


12. Knowledge of site management, marketing, and operations in the affordable housing industry.


13. Knowledge of social trends and economic conditions and their application to overall community service programs, and knowledge of the sources and availability of information relating to social services with the ability to secure the confidence and cooperation of other public agencies.


14. Ability to understand, interpret, explain and carry out complex policies, regulations and procedures as set forth by HUD and CHA; ability to formulate and implement site-specific policies and procedures to ensure the orderly administration of the site and programs.


15. Knowledge of principles and procedures for personnel recruitment, selection, management, and training.


16. Ability to evaluate performance of subordinates, correct deficiencies, and to guide, assign and replace personnel.


17. Ability to establish, monitor and achieve objectives through skilled delegation of duties.


18. Ability to establish and maintain effective working relationships with co-workers, CHA Departments, vendors, consultants, contractors, residents, HUD, the general public, and local, state, and federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.


19. Ability to work productively in less than ideal conditions, e.g. noise, high traffic areas, etc.

Minimum Education, Training, and/or Experience

1. High school diploma/GED is required. Graduation from an accredited four-year college or university preferred.


2. Five to seven years’ experience in subsidized housing and/or property management is preferred.


3. Any equivalent combination of education, training, and experience which, in the sole determination of the CHA, provides the required knowledge and abilities may be considered sufficient.

Physical/ Mental Requirements

1. Level of manual dexterity sufficient to allow for operation of office equipment.


2. Ability to move, handle, or lift small objects around desk area.


3. Ability to inspect all dwelling units, buildings, systems and grounds on the site.

Special Requirements

1. Must possess a valid driver’s license, have reliable transportation with required liability insurance, and be insurable under CHA’s automobile insurance.


2. Criminal background checks and drug screening will be performed on all applicants.


3. Must be bondable.