Community Manager

Are you committed to exceptional service? Do you want to be part of a team that fosters a high-performing culture and helps employees reach their full potential? AAM might be the perfect fit for you! Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts. The position is a hybrid opportunity, residing in the Bluffton - Hilton Head area.

Position Responsibilities:

• Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance.


• Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.


• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.


• Solicit, negotiate and execute contracts for Association vendors and service providers.


• Prepare and submit bid specs and work orders to vendors/service providers, as needed.


• Plan, budget, advertise, execute and attend Association events with Boards/Committees approval.


• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.


• Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.


• Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.


• Review, modify, code and approve Association invoices.


• Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and State laws.


• Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.


• Exhibit a proactive approach to management; provide leadership in planning future growth.


• Perform other duties as directed.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.


• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.


• High attention to detail.


• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.


• Exceptional organization and tracking skills.


• Ability to function efficiently in a high volume, fast-paced environment.


• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.


• Ability to interact and work positively and effectively with staff and residents at all levels.


• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands and Work Environment:

• Must be able to work evening and weekends as needed for meetings and emergencies.


• Utilizing personal automobile for commuting to and from assigned communities.


• Walking and/or driving throughout communities to inspect common areas per management contract.


• Sitting and standing for moderate periods of time.