Community Manager

FLSA Classification: Non-Exempt

Reports to: Director of Property Compliance

Job Summary:

The Community Manager is directly responsible for the management of assigned properties and may provide supervision to the Assistant Community Manager and maintenance staff.

 This role will serve multiple properties across a few different BTR locations.

Essential functions:

• Supervise, direct, and manage the day-to-day property management activities of the assigned Affordable Housing AMP/properties
• Responsible for lease enforcement including counseling, written correspondence, eviction filing and representing the East Baton Rouge Parish Housing Authority (EBRPHA) in court processes
• Investigates tenant complaints and resolves tenant issues
• Assist in the development of annual operating budget for assigned AMP, monitor property financial performance, manage AMP expenditures, monitor variances and reviews invoices submitted by contracted service providers
• Performs tenant accounting by authorizing and submitting adjustments to tenant accounts, rent changes, retroactive billings, authorizes refunds, maintenance charges and late fees, repayment agreements and schedules
• Performs duties involving occupancy and rent collections including the annual recertification process, continuing eligibility for compliance, reviewing rent collection reports, addressing delinquent accounts, and reviewing income verifications and reports
• Monitors ongoing maintenance performance utilizing a work order system
• Monitor ongoing vacancies and unit turnarounds
• Responsible for the efficient operation and maintenance of buildings, grounds, and units
• Responsible for planning and overseeing all inspections of properties within assigned AMP including Housing and Urban Development’s (HUD) Real Estate Assessment Center, contracted, investigative, annual recertification, and quarterly housekeeping inspections

Supervisory responsibilities, if applicable:

• Participate in the interviewing and selection process of personnel as needed
• Reviews and approves time and leave reports for assigned staff
• Conducts periodic staff meetings
• Makes recommendations of pay, status, and classification for subordinate staff
• Responsible for disciplinary process including verbal, counseling, and written actions
• Facilitate the participation of staff to develop, implement, and continuously improve service delivery to ensure attainment of the core strategies and mission of the agency
• Coach and support staff in the development and implementation of work plans and/or initiatives working cooperatively and interdependently with others and all departments
• Conducts performance plans and evaluations

Work environment:

• Ability to work indoors and outdoors on a consistent basis
• Assist with emergency measures as needed in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit
• Ability to read and interpret a variety of manuals and documents

Physical demands:

• Mobility and flexibility to walk, bend, kneel, lift, and reach to perform above duties as stated
• Ability to walk long distances multiple times a week

Travel required:

• Must poses a valid driver’s license
• Travel required (within EBR Parish to residential communities)

Additional duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required education and experience:

• A minimum of two years Property Management experience
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Must successfully complete required certification training within one year of the date of hire or at the first available offering

Preferred education and experience:

• Tax-credit experience and strong operations background
• Knowledge of state and federal regulations